堪培拉雷洁斯酒店

Quiet, clean, convenient

Heating wasn’t working Breakfast cold and poor quality

Property was very dated and the food was very bland and tasteless. Breakfast was extremely poor quality. Would not recommend this property and definitely not worth the cost

Disappointed our room was not made up during our stay. The carpet hadn’t been vacuumed between visitors as it was visibly dirty. Hallways were dirty and would have rubbish on them during the day. Heated pool was barely tolerable, it was so cold. Pillows were not suitable and beds were soft.

Additional $25 parking fee on top of the shown price. The room unfortunately had an issue with the temperature control system turning it into an oven. Reception said they would have an email sent to maintenance. After the 3rd attempt to have something done. A staff member checked and said it was turned off and it was like an oven, its now turn on to cool "give it 10 minutes and it should cool down, here is a drink voucher" which was a kind gesture. Unfortunately all it did was restart the heat. My Son had fallen asleep and it would have been too difficult to try change rooms. Needless to say it was a terrible sleepless night spending several hours opening up hallway door to allowing heat to escape the turned off unit. Very disappointed.

It’s a rubbish dump

Staff member was very rude, poor hospitality.. Never coming back to this place ...

On check in our room had a really bad odour. After goong down to reception, tje gentleman behind the counter firstly said there was nothing that could be done After arguing with him, he offered a room upgrade to a king with a sofa bed We were told, that we would have to pull the bed out. The room we had booked had two queens. As it was myself and my teen age daughter, all i wanted was a room with two beds. After another discussion, Eventually, tje manager came out and found the same room and out us in it. The shower was broken and the buffet breakfast was cold and it took 25mims for some items to be replenished.

Lovely, quiet, comfortable stay, parking is easy and reasonably priced, staff were all nice and friendly

Great location

Second time we have stayed at Rydges Canberra and we love it.

Fair

Lovely hotel, bed was comfortable, staff were excellent. Carpark is terrible, tiny spots (I drive a small sedan) and tight corners.

The hotel is in a great location and all of the staff we dealt with were friendly and helpful. Unfortunately this is where it ends. The housekeeping department let the hotel down significantly. Within minutes of checking into our room I called reception as I wasn’t confident the shower had been cleaned. There was dust pushed up into the corners of the shower and shower tiles did not look clean. I had to call reception off my mobile as there were no numbers on the phone. We were moved into another room and provided drinks vouchers. Unfortunately the next rooms shower wasn’t much better. The shower head is very powerful and floods almost half of the bathroom. The sink leaks slightly underneath. On day 2 after being out our room key stopped working & reception had our room under someone else’s name but were able to fix this. When we returned it was obvious housekeeping has been as the beds were made but the toilet & carpet were not clean and our hand soap was missing. I had to call twice before housekeeping came and vacuumed. I asked again for soap. While they vacuumed my family and I waited in the hallway dripping wet having returned from the pool. There is no mention of the room window overlooking the restaurant so if you want natural light in your room you risk no privacy as patrons at the restaurant waved at my kids when I first opened the curtains. The air conditioning vent hasn’t been cleaned and month and it does not cool very well.

Well maintained and centrally located.

Good location

Very average

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Disappointing due to the lack of cleanliness and maintenance of the rooms. No attention to detail, dirt, scum, hair, fingerprints and rubbish left behind from previous guests was not a pleasant first impression for our family. Furniture and room interior, air vents and fittings were worn, damaged and dirty. Spend some money on cleaning and repairs.

The hotel is average. The staff are worked to the bone. There is no staff to do breakfast and a person staying there jumped in to serve clients. What this should not happen. The rooms walls needs a paint. The breakfast is quite poor. Most hot dish’s are cold I wouldn’t stay again. It’s basic if that’s what your looking for.