温莎酒店

一部電梯壞了、修復工程很慢、二天還沒修理好 沒有職員主動上前幫助拿行李

I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory. Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so. We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time. It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.

It's really classic hotel from outside to inside. If you really love the antique furnitures, you must love it. Hope the hotel can improve their modern facilities, such as USB adaptor, wifi and more electic socket in the room.

飯店給我們提早入住，並且安排高樓層的房間，飯店配置舒適優雅，住在140年的古蹟飯店裡，非常棒。飯店人員友善服務優秀，飯店位置方便到達電車與地鐵。可惜我被蟎蟲咬了、以及浴缸水龍頭水管很髒，原本想泡澡，但因為水太髒作罷。機場接送到飯店大約35-40分鐘。樓下有英式下午茶可以體驗，一個人89AU，如果有經費，推薦大家可以慢慢享用。附近離唐人街很近，離劇院也很近，大家可以安排一些劇院的文化體驗。

Great location great service

Clean room, friendly staff

Room was huge, Victorian vibe dominated, service could have been better, though.

Staff helpful room lovely

Staff couteous and efficient

Great location and friendly staff. Restful night sleep with comfortable bed and pillows. But the hotel is definitely feeling its age. For a good price I'd recommend it.

Shower was awful.. A/C not effective enough. Just showing its age unfortunately. Lot better hotels within a km. Would not stay there again.

Always an elegant hotel to stay in - with very clean spacious rooms and bathrooms - and a perfect location for accessing all the Melbourne attractions and theatres

Charming hotel with old world atmosphere

Our stay was nice but a little underwhelming, friendly concierge staff at the front, left our things and had a look around the city which was nice. Went to check in on return and there was one staff on to check in about 8 people, needless to say it wasn’t seemless. Only 1 lift working so was quite a wait and only 5 people in there at one time. Room was nice, comfortable bed and pillows. I had a package that included a bottle of wine that wasn’t there. Just the little things make the difference, attention to detail. Breakfast was ok, again we stood in a line for about 10 minutes to wait to be seated without being told there’s a wait, or we’ll be with you soon. Again just that attention to detail.

Room was

Just not as good as we were expecting

Extra care needed to be done in the cleaning and the hotel was very dated inside.

While the hotel has a great central location close to CBD, local trams and underground, it is desperately in need of major freshening/updating. When we arrived, all lifts, including the service lift, were out of order. Old carpets and plaster peeling on upper hallways. No handicap/suitcase ramp at front entrance. Restaurant menu from the 1960’s. Must have been beautiful and grand in its heyday, but definitely getting by on faded glory now.

Staff was amazing. The location close to theatre and the Bar were also very good. Valet parking was excellent and very efficient. Loved our stay there.

Lindo hotel , antigo mas com todo conforto. quaros espaçosos e limpos.