温莎酒店

一部電梯壞了、修復工程很慢、二天還沒修理好 沒有職員主動上前幫助拿行李

I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory. Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so. We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time. It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.

It's really classic hotel from outside to inside. If you really love the antique furnitures, you must love it. Hope the hotel can improve their modern facilities, such as USB adaptor, wifi and more electic socket in the room.

飯店給我們提早入住，並且安排高樓層的房間，飯店配置舒適優雅，住在140年的古蹟飯店裡，非常棒。飯店人員友善服務優秀，飯店位置方便到達電車與地鐵。可惜我被蟎蟲咬了、以及浴缸水龍頭水管很髒，原本想泡澡，但因為水太髒作罷。機場接送到飯店大約35-40分鐘。樓下有英式下午茶可以體驗，一個人89AU，如果有經費，推薦大家可以慢慢享用。附近離唐人街很近，離劇院也很近，大家可以安排一些劇院的文化體驗。

Great place in a great location

Hotel and staff were both excellent. Room service quality poor

Very old property poorly maintained with minimal hot water

Beautiful, old world charm.

Comfortable and beautifully heritage. A piece of living Melbourne culture from its magnificent recent past.

This was an experience, if you want up to date modern this hotel is not for you , this hotel was a fantastic experience walking up to my room there was a gentleman playing the piano and the breakfast and high tea were excellent, with the staff wearing maid’s outfit of yesteryears and memorabilia all around, it felt like I stepped back in time .

Beautiful hotel with old world charm

Overall please with the stay

Beautiful hotel with an incredible history and architecture. But it needs some love to restore some great features.

Beautiful old hotel. Great value, excellent location in Melbourne

Great stay, excellent location

Location is excellent. The hotel is showing its age. The tv is limited to foxtel which precludes streaming from platforms such as YouTube and ABC Iview and also does not allow mirror streaming.There is no music device which should be standard. I would also expect a coffee making device in a hotel of this quality. The staff and level of service is very good. I would highly recommend this hotel despite my minor quibbles as listed

I loved the ambiance, the old world feel of the furniture and fittings. But I have a question - this is the second hotel I have stayed at that no longer provide toilet brushes in the bathroom. Is this due to some health and safety issues? And personally I prefer a shower head that can be moved down so that I can direct the spray of the water. The breakfast I had was wonderful, next time I stay I will hopefully be able to have an evening meal too. The staff were all exceptionally friendly and helpful. I was only there over one night but it was very comfortable

It’s an historic building that comes with pros and cons. I think the pros outweigh the cons, but it could really do with a fresh coat of paint inside -looks like it was last painted in the 1970s. Location couldn’t be better, our room was clean but basic, staff were friendly an helpful.

There are some indications of age but this is a very comfortable, well maintained hotel with a friendly and efficient staff. One of my favourite hotels.

A lovely spacious room with very comfortable bed. The only thing to say about this beautiful historic hotel is that it is looking a bit tired but it would take many thousands of dollars to improve the appearance. Still, the staff are lovely and the building is charming.