a&o 布鲁塞尔中心

電視機壞，窗門壞鎖不到

酒店服務很好，自助早餐很豐富，房間空間足夠，床很舒服，有停車場也方便出入

No comment on these hotel

The room was disgusting, not clean. Bathroom was even worse. The whole hotel floor leading to room had a disgusting carpet. There was sweets on the ceiling.

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Eu acho que falta uma manutenção de produtos nos quartos do hóspedes, pois fiquei 3 noites e não colocaram sabonete e nem papel higiênico. Até acho ok não ter serviço de quarto e nem arrumação, mas a reposição eu considero o básico para uma estadia.

Very bad service. I’m lost my watch in room. Service very bad.

We liked the proximity to things and the room.

Le lieu est agréable bien que loin du centre ville (environ 25 mn à pied), bien entretenu, et les employés sont gentils. La chambre était sympa, mais nous avons eu un souci de climatisation qui n’a été réglé qu’à la moitié de notre séjour. Petit bémol pour le petit déjeuner qui est assez restreint dans les aliments proposés.

Det var mycket smutsigt i alla utrymmen. Personalen såg man inte mycket av. Frukosten var undermålig.

Bra frukostbuffé med pannkakor. Incheckningen var krånglig, fick köa tre gånger plus formulär som skulle fyllas i. 1a rummet var inte städat eller båddat, rum två fanns inte fullständiga lakan till barnens sängar som man skulle bädda själv. Elladdare fanns men kostade 25+25 euro, riktigt dyrt. Bättre att ladda någonstans. Personalen var trevlig och försökte lösa problemen vi fick vid incheckningen. Fanilherummen var bra.

Chegamos para fazer o check-in e já percebemos uma discussão entre a única funcionária e outros hóspedes, após nós atender nos liberaram um quarto que não estava limpo, com tolhas e roupas de cama todas jogadas pelo quarto. Voltamos na recepção e solicitamos outro quarto, foi nos dado um quarto “novo”. Chegando no local percebemos que o ar condicionado estava com defeito, além disso o banheiro estava sujo, havia chicletes usado nos móveis, porém o pior foi encontrar diversos pelos e cabelos de outros hóspedes na roupa de cama, claramente não é feita nenhuma limpeza adequada nos quartos. As fotos que aparecem na hora da reserva não condizem com a do hotel, pois se trata de um hotel antigo, estrutura antiga e sem manutenção e limpeza. Tivemos que solicitar o cancelamento da reserva, que não foi feito, e fazer a reserva de outro hotel. Tivemos que pagar a taxa da cidade por 2 vezes. Por isso solicito o estorno do valor pago pois fomos lesados, pois as fotos não condizem com o hotel a o atendimento e limpeza foram horríveis.

This hotel was the dirtiest we’ve ever been in the bathroom literally smelled like urine. The carpets of the hallways were covered in large brown stains, my daughter’s pillowcase had 2/4 size blood stains. The pictures on the website are false advertisement. It looks nothing like this.

Hôtel très moyen, ventilateur plein de poussières, moquette et sols tachés. Petit déjeuner moyen pour le prix, peu de choix.

Vi var der kun for en enkelt overnatning, spiste ikke morgenmad eller brugte køkkenet, så det kan vi ikke vurdere. Men gode, rare senge og velfungerende aircon

Unacceptable Hotel Conditions – Request for a Full Refund I have been booking through Expedia for over 10 years because I have always trusted your platform. Unfortunately, this has been the worst travel experience I have ever had. The hotel is an absolute disgrace and should not be listed on Expedia. Our first room was dirty, had no air conditioning, and was completely unacceptable. The receptionist showed no concern and made no effort to help. After a lengthy discussion, we were moved to another room, only to find that the bathroom had not been cleaned and the trash had not even been emptied. To make matters worse, the neighborhood feels extremely unsafe. Even the hotel bartender warned us not to walk back at night because of safety concerns. I repeatedly tried to contact Expedia for assistance, but it was nearly impossible to reach anyone. As an Expedia Gold member and loyal customer for over a decade, I expected much better support. Although this reservation was non-refundable, I booked in good faith, trusting Expedia to offer accommodations that meet basic standards of cleanliness, safety, and customer service. Instead, we had no choice but to leave and pay for another hotel just to have a clean, safe place to sleep. I respectfully request a full refund and ask Expedia to investigate this property so other travelers do not experience the same situation. This hotel does not meet the standards your customers expect or deserve.

Veldig hyggelig og behjelpelig betjening, spesielt fra Adelina som var veldig serviceminded når det var litt rom problemer.

Hall d’entrée qui fait peur, les canapés sont sales. Notre première chambre était sale, tache de sang dans la salle de bain, cheveux….. la seconde chambre n’avait qu’une seule prise électrique qui fonctionnait pour 3 personnes c’est compliqué de charger les téléphones et pas de télécommande. Le petit déjeuner simple et basic, beurre et confiture, pour 13 euros ça fait très cher. Nous avons passé un horrible séjour. Je le déconseille à tout le monde ÉTABLISSEMENT À FUIR

We appreciated the early check in but there’s no AC in the room, which made it difficult to sleep. Not safe keeping the window open (it’s ground floor - someone can walk in!). Btw the lobby bar didn’t have a wine opener for us to enjoy our French wine in our room before we left. I had to walk to the Standard to get the bottle opened, which was awkward. Not penalizing them for that but odd.

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