Wonderful hotel with amazing staff. Jose in the front desk. Benjamin in the concierge, Jimmy in the restaurant. more names that I can not remember. Certainly a wonderful hotel ! Hotel is not in the touristy zone, and more on European quarter, I would say more suited for business stay, but I was travelling with a 12 year old and it suited so well as it was slightly away from the Hussle and bustle of crowded parts. In front of hotel there is a square with good options for food and a Sunday market. Leopold opposing the hotel and wonderful stroll and must see in Brussels. We certainly loved staying here. Thank you!
5 star service and location. Comfort and cleanliness was top notch very enjoyable. I highly recommend this to all.
Very friendly staff.
Anthony, Restaurant Manager, was excellent.
Only issue on NYE was that I had called from the UK to book dinner and it was not communicated to the restaurant. On arrival, we were told that there was no booking but that they would fit us in.
I called again hours before the booking and was told by the same woman that the booking was confirmed.
When I went to the restaurant, again we were told that there was no booking on NYE but luckily Anthony fit us in.
I found this to be very unprofessional and incompetent on part of the woman who I had spoken to on the phone.
Luckily Anthony was excellent and gave us a nice table.