凯洛拉凯富酒店

Great staff

Staff was

Rooms were subpar - booking was horrible. I was not impressed at all.

Friendly staff and clean room

The hotel was short staffed due to the time of year. My room had not been cleaned and still had garbage and dirty towels from the last guest. The room was cold, 66oF with a loud heater that did nothing to warm it up. The staff were all really nice!

Good location and clean

Yes breakfast was good

Room was clean but it was a hot room.

The staff are great, the rooms are comfortable and clean. We feel safe

Excellent

We enjoyed our night here. The lady at the front desk was very helpful and assisted us with a change to our room to a pet friendly room. Breakfast was good and included.

Room was clean and the staff were friendly and accommodating.

The staff is the bestest, rooms are extremely comfortable and clean

Clean room nice comfortable bed. Great staff!

The staff were amazing and helpful during our stay. We appreciated the renovated, spacious rooms and the fact that they are cat-friendly. We will definitely stay again.

Comfortable bed

Yes

Great place

Quick check in

Very surprised that this hotel would send a request for my review. But since they did I will give my honest review for the short time (less than 2 hours) we were there. No elevator only stairs to the second floor. Walking to our room the hotel smelled very musty. Upon opening the door to our room it smelled musty and cold (15C). We turned the heat to 21C and left for dinner. Upon returning we opened the door to a strong smell of burning plastic. Going down to the desk clerk, she said this was surprising but she would moved us to another room. Again entering this room it also smelled musty and cold. The desk clerk struggled to get the heater to start but after about 1 minute this heating unit also started to emit a burning plastic smell. She then becomes frustrated and starts saying I can’t keep moving you to different rooms. You can either stay in this room or leave. Obviously we chose to leave; with no other options in Kenora we had to drive another hour and half to Dryden. Wow what a difference in the hotel quality and staff. Definitely drive the extra distance and avoid this (Dis)Comfort Inn!!! We give them 1 star as they agreed to refund our stay after we explained to Expedia the mentioned issues above.