豪华酒店

My stay at Plush Hotel was overshadowed by a major issue: the hotel fire alarm was activated in the middle of the night on two consecutive nights. Both times, guests were evacuated and left standing outside for nearly an hour while the situation was addressed. Hotel staff later explained that the alarms were triggered by a guest smoking in their room. After the first incident, we were told staff were conducting a "walk-through." After the second, we were informed the guest had been fined. While I appreciate that safety procedures must be followed, I was disappointed by the hotel's response to the disruption experienced by every other guest. Despite two nights of interrupted sleep and significant inconvenience, management offered nothing beyond an apology—not even a small goodwill gesture to acknowledge the impact on paying guests. When you pay for a hotel, you expect a safe, comfortable, and restful stay. Unfortunately, that standard was not met. The repeated false alarms also raised concerns about the hotel's fire detection and incident management. Based on this experience, I cannot recommend Plush Hotel. Safety is important, but so is how a hotel cares for its guests when things go wrong.

Location is perfect, price is perfect, rooms and corridors were clean. However, this is not a hotel, please don’t book if you are expecting a hotel. The self check is not easy and you have to pay an extra $200 Canadian dollars to get access to the check in details. This amount is refunded only after they check that the remote controls are in the room( not sure what the obsession with remote controls is but no one is going to steal remote controls!). The phone number says it’s for WhatsApp but no one seems to check it, and l don’t think the staff know that they have WhatsApp. There were rats in the room, when we got there ( we have video evidence) it took us almost all night to get the rats out of the room as they kept hiding. You have to pay about $40 per day if you want house keeping and every other service is chargeable. The shower didn’t drain and if you run the water for more than 3 mins it over flows out of the cubicle. Which made it really uncomfortable to shower. If you are an adult over 21 ( or children) l wouldn’t recommend these rooms to save your dignity from the embarrassment of hearing all the sexual sounds and screaming in the other rooms. And there is no lift but 3 floors.

Location was great and with in walking distance so we didn’t have to drive . Staff was very helpful . The chef (Richard )in the cafe was great . The woman who helped me with parking ( may have been the manager )was also awesome because parking was expensive if you payed by the hour …

Nice area

The first night we had tons of problems for example the window wouldn’t open, room was under construction, bathroom door was not closing completely and was REALLY squeaky, no air conditioning, and there was no hot water. Maintenance man said he couldn’t do anything about it. Next day they changed our room but the whole stay the WiFi was REALLY weak and bad