素美酒店

Good staff, the place is looking better every time I visit. Always a good stay.

Yes the room was very clean and all the staff was very helpful and big smiles. Great!!

All good

The first room we were assigned was like stepping into a Sauna. They were kind enough to get us a new room. This room was good but not what I expected. The bathtub was dirty and the glasses were not clean. The breakfast was not what I have had in the past. They are doing renovations which was not identified on the website. For breakfast they handed us a breakfast cold English muffin with sausage and told us to heat it up in their microwave. There is no resturauant because it is under renovations. If I would have know of these renovations I would have picked a different hotel. The staff were very friendly and gracious.

It was supper comphy

yes

Staff was courteous, and friendly. The hotel is clean.room was spacious and clean, the bed very comfortable. Drapes in the living room do not close completely leaving some light shining thru.

Secure heated parking, friendly staff, and clean facility

Room was clean

Very clean and comfortable. Will stay again.

I had a nice stay at Prime. The staff were very courteous and polite. The room was clean, the bed was comfortable and the rate was reasonable. I would recommend this hotel for anyone staying in the area.

We were not greeted very well lacking in customer pleasantries as in manners & a smile would have helped. I went to the front desk to request extra towels still “no can I help you” No hello nothing! We checked out it was the same didn’t ask how our stay was, or a good morning etc. The breakfast we received wasn’t what shows on the website. Christmas morning we were up very early to go to our grandkids & kids we got back to the hotel at 10:15 asked for the bag lunch breakfast I was late! I said really it’s Christmas morning she said no just like that. understand there are rules but seriously the hotel was essentially empty & front desk knew we came each morning so they prepared them but we were refused! We are seniors & picked your hotel for the convenience. Staff could really take a good look at proper hospitality. We booked 5 nights there are many other hotels in Fort Mcmurray I choose yours I will be reluctant to stay here again. I travel many times a year to Fort McMurray.

I called on xmas eve to cancel my stay but i got no answer so i left them a message on their answering machine to cancel so that was 2 days notice and they phoned me 37 of dec and told me that they were charging me for the 36 th anyway but I gave them 2 days notice

Underground heat parking very nice

I was very satisfied with my stay. I would recommend this property

Both sinks taps did not flow water, the aerators were plugged the caulking was disgusting moldy and dirty needing cleaning

Exceptional service provided by the front desk staff.

Yes

staff is amazing especially front desk ladies. room was clean and roomy. underground parking is the best especially during winter.

Great stay