金士顿中央凯艺酒店及会议中心

Easy check in

The continental breakfast was terrible few bananas, few oranges and few muffins. Coffee. They want you to go pay for your breakfast at the restaurant near the hotel.

Clean room with free parking. The hotel is close to a strip mall with restaurants. I'd stay again.

Nothing to say

Lackluster breakfast. But I suppose it was relative to the price of the accommodations.

No breakfast, no workout room, no elevator, property needs maintenance

Jackhammer going 7pm and 7 am

Stayed here recently for 4 nights and unfortunately I would not recommend this hotel. For the entirety of my stay, the hotel was full of screaming kids running up and down the corridors, banging on doors late into the night, and even playing hockey on the landings. Multiple guests on my floor complained to staff — I was one of them. The situation escalated when I returned to my room one evening around 8pm and found a parent along with several teenagers gathered outside my door. The mother became confrontational and threatened me. I immediately contacted the front desk for assistance, but by the time staff arrived, the group had disappeared. I no longer felt safe staying in that room and requested to be moved, but my request was denied. Instead, I was offered a breakfast voucher as compensation. I also made several attempts to speak with the manager, who appeared to be completely unreachable throughout my stay. If you are travelling with a large group of unsupervised teenagers, this may not bother you. However, if you are looking for a quiet, safe, and relaxing hotel experience, I would strongly recommend staying elsewhere.

No access to the main lobby from the hotel rooms. Pool featured was situated in another building. House keeping didn’t sweep the floors. Odd scent through out building. Also required paid parking for an open parking lot (no parkade). Will not stay here again.

The one side is undergoing Reno’s. Ground floor had ant problems in multiple rooms. Both my mom and my room had an issue with ants crawling all over the bed/room. The middle hotel with the pool is nice and upgraded. Bottom floor patio doors not very secure.

The hotel was under renovation at the time of our stay. We could not walk to our room from the hotel lobby inside the hotel. We had to go outside and enter from a parking lot entrance. My only "ugh" moment was having to pay for parking for each night of our stay while the renovations were being completed.

good

Key cards faulty Booked at 12:30 am DD when returned at 7;30 room had been given to somebody else. Desk staff very good but had to go to a different room. I am handicapped but was able to get a ground-level room

Run down area outside and shower was awful. Not the cleanest bathroom either. Beds were comfortable though and Jarald at the front desk was great.

we need pay for parking Terrible I would ask refund

Nice and clean property, parking for an additional fee. Staff were helpful.

Good location

Vasam was very thorough, friendly and extremely helpful. I had a couple of challenges which were addressed easily and swiftly. Her attentiveness and excellent customer service skill should be recognized. Thank you.

right next to hwy short drive into town. Just not happy about paid parking? Huge open parking lot for essentially a motel? Room was great. No proper elevator not great for mobility issues.

Good stay for one night. Close to the GO