凯艺酒店

Staff was super welcoming and helpful

The hotel is under construction which made for a lot of noise. There was a water leak in the gym as well. Rooms were average.

Most of the hotel was under renovation. The hallways were very dirty and loud banging from the floor above. When I arrived they did not have the type of room I requested. When they provided a room that did meet what I requested it was across the hall from a meeting room of all the construction workers I could hear all night.

Pool was great !! Staff was nice.

Good breakfast comfortable rooms and good staff

Comfortable room . Bath and shower other hotels don’t have . Swimming pool and fitness room . And free breakfast

Its under construction but yet it was clean, and staff is good, and rooms are clean.

Front desk staff was great booked king room with pull out couch. Gotnin room,no couch. Staff advised the room dont gave them any more ... not great if im booking for 4 ppl. Had to switch to 2 queen beds. Also not advised hotel is under renovations. Pool area is very run down .hvac system not working

Room and beds were ok. I had to call house keeping to clean between the adjoining doors.

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Yes. All good. Staff welcoming.

The hotel was fool blown construction site. The drilling started at 8:45 in the morning and lasted all day. It was hard to have breakfast in the dining room because of the drilling noise. Dirty corridor and stairs, open sealing, wires out. Lot's of construction workers going around. I am working early mornings an was hoping to relax and sleep on my holidays. This was not possible.. I would like to have a refund for the 3 night stay

The rooms did not include the layout and beds described. There were crumbs and gum on the carpet, and there were major renovations going on so all common areas were not taken care of and even had nails laying around on the carpet.

The front desk staff and dining room personnel were friendly. We were there 5 days/4 nighs and not once was our room serviced. The heater in the room had one setting regardless of the temperature you wanted. It was full blast heat only. We had to shut the heat off to sleep and would wake up in a freezing cold room. We stayed there because of the indoor swimming pool which was cold. Too cold even for eager grandchildren. Last yearthe hotel was a dirty mess with lots of assurance that it would be great soon. One year later, worse than before. In fact, being retirees who had to schlep our luggage up staircases as theres no elevator was the least of our disappointments. I was told the "scrambled eggs" were fresh real eggs. I call b.s...the eggs were like eating yellow tasteless wet sponge. Nasty. The breakfast was the same daily which meant I didn't bother after the first plate of nastiness. There was an unidentifiable object in the hallways outside the door of our floor. It could have been a petrified hotdog or something but it was there the whole time. I recommend staying somewhere else the pool was the attraction but it's not worth it. It should be called Low Quality motel. Don't stay there.....it's not even a 1 star quality.

Unfortunately the property is under renovations which makes for property conditions being poor and not as clean as should be…. This has been going on for a long time and we may refrain from coming back until completed

Good place to stay

The premises are under construction and we were given a basement room, which could only be accessed via a stairwell that was filthy and under repair. It was pretty grim looking. We also could hear drilling all through the day. Not exactly a relaxing stay. To top it off, we were charged $60 to have our pup stay, which was ridiculous given the state of the place — there was minimal cleaning being done. Additionally, the sliding door in the room took two people to open. My sister had a rough room, which was much nicer and renovated, on the top floor of the hotel, for the same cost. Honestly, it was just insulting to have to pay the same price to stay in a noisy, dirty basement room.

OK

Front desk gentleman was great, helpful kind and friendly.

Room was clean but getting to the room was un pleasant. Had to walk down a hallway into a construction site and the take stairs. No elevator access.