重庆万豪酒店

great view from the top of the building

I loved staying at this hotel. The people are nice the location is great and the accommodations are 5 star

The room was smoke free and pretty clean. I did find it a bit warm and difficult to turn the thermostat down. The staff were warm, attentive and friendly and would go out of their way just to come to my door and ask if I needed things. Here’s the problem: the hotel advertises itself as having English language service, and in truth this service was very limited. I chose this hotel because it was a USA based hotel chain that advertised English service. I had difficulty communicating with most staff, both of us using translator apps that did not always communicate the right thing. Even ordering room service off their own menu was a headache. A few times it seemed more senior staff had to be pulled away from other duties to help me which I felt guilty about. I don’t expect ALL staff at a hotel in China to have fluent or stronger working English but I was surprised so few did. Worse, because as a foreign tourist I did not have a Chinese phone number, the staff wanted my Chinese friend’s number, and asked for her to translate. She was not staying with me the whole time and this was not an option, plus it was a burden on her.

Great View

check in staff is too busy with her work giving no interactions with guest that makes feel unfriendly and impersonal, concierge staff pretty helpful on the other hand. I like the room setting though.

I traveled to Chongqing by myself, I found myself needing a lot of help. The Hotel Staff helped me in Everyday. I wouldn’t stay anywhere elseZ

Very helpful and polite staff that exceeded my expectations. I will definitely come back to this hotel. The hotel manager Mr. Huang was exceptionally kind and the reason for me to choose this hotel over others.

Good place to stay but no local attraction. Also far from city center. Bar is for name sake. No choice of drinks

The hotel itself was nice but the service was very slow. The last time we stayed we really enjoyed the breakfast, which was the reason why we chose to stay again this time for our staycation but the breakfast was very disappointing. There was hardly anything there and choice was quite limited.

The hotel was a world brand and maintains the required standard to justify the brand name. The rooms are clean. I traveled with my friend and ordered two separate beds. When we arrived, we were given a room with a double bed and one double blanket but the hotel was full that night. They said that this was the information from Expedia. They changed our room to another one the following day with 2 separate beds. The breakfast buffet was sumptuous with Western and Chinese style but the same food items everyday. The location was on the south bank and needed taxi ride to center of the city, not as convenient as the other Marriott downtown.

fantastic service

Friendly helpful service nice smelling new hotel, very comfortable stay

It was a nice hotel with very fancy facilities. I really like their food and views. However, their management was very bad in many aspects. Ex. I booked an executive room, but I hadn't been told any detail about the amenities which I could access during the checkin; A repairman broke into our room without knocking the door at 1am, because he thought it was a vacant room, etc. I cannot believe these happened in this kind of luxury hotel. So I only can rate three stars for them.

overall is good but there's a strong drainage smell in the washroom area, yet the hotel E&M team cannot solved

前台非常热情，升级了行政房间，很完美的一次住宿体验

對比JW萬豪，這間真的一般般

晚上酒店附近有人鬼哭狼嚎唱KTV，早上旁边房间一直有人敲门，总体隔音效果很一般

非常好的住宿体验，预定的行政高楼层房间，很美的江景和夜景。圣诞节装饰也很漂亮，小孩很喜欢。工作人员都很热情，酒店早餐也不错，有地道的肥肠面，锅盔和蟹粥。

一切都超級棒，包含餐飲員工素質等等

とても良かったです。