北京四季酒店

四季酒店一如既往的貼心，整理清潔客房時細心留意著客人的喜好習慣，房間乾淨整潔舒適，這次我們連住四天，非常推薦！

酒店職員很有禮貌和笑容，房間和浴室很寬闊，冷氣夠凍，每日早、晚執房及更換浴巾。游泳池及按摩池由朝早6點至晚上11點開放，非常滿意。

Amazing experience

We booked 3 rooms for our stay. We were greeted with sincerity and utmost courtesy. Breakfasts were a bit mediocre though. There is a wide variety of choices but I am not sure whether it’s understaffed or staff wasn’t trained properly, coffee wasn’t served in time, tongs for salads missing, cereal bowls haven’t been refilled, staff have been wandering around but they couldn’t see dirty plates on tables which seriously in need of clearing. We ordered drinks from the bar as well. The first bartender did the drinks perfectly but when we came ordering the same thing again, it wasn’t the same anymore. I would expect some consistency with simple Long Isalnd Ice Tea but was disappointed. With “Four Seasons” as a brand, I don’t expect this kind of service. The rooms. Housekeeping hasn’t been doing a thorough job. Upon checking in, we found a pair of OLD socks in the corner of the room. Although deep cleaning was done, we were afraid to find more surprises. Then on the next day, used coffee cup and glass were left unwashed and untouched even after making the room twice a day. The decor is a bit dated but that’s ok. Shower had been dripping and the turn dial was very loose. To be fair though, the bed and pillows were very comfy. We had some good sleep here. I can’t ask for more. Hope management can put clients’ needs as their priority and expect returning clients instead of just robotically running a hotel which claimed to be a 5-stars hotel in this state.

-nice room with great city view -the hotel room still in great condition -love the bathtub at the window side -breakfast with great variety -wonderful staff service at club lounge

清洁服务满分。床特别舒服

地理位置优越，商务差旅首选

So nice and friendly

super clean rooms, hospitable staff, and convenient location.

Staffs are informative and helpful. Room is well equipped. Hotel is very clean.

首先我是一個經常出差的旅客，一年有300天住在酒店，經常使用hotels.com，我住過不同的四季酒店， 原本對他的印像是非常之好的 。 入住這個酒店第一個問題是，Hotels.com和四季酒店在提供價格上面有些混淆，因為在網站上面寫明可以入住時加訂早餐，但到了前台卻不可以，因前台的不專業及提供不了任何協助，而引起我的不滿及浪費了很長的時間，然後大堂經理突然出現，並用一總高傲的態度送早餐給你，來解決這個問題，感覺完全不是四季酒店應有的。 另外後來發現早餐的水準，在北京來說是非常之差，根本不到一線酒店的水平。 第三在整個中國來說，現在外賣非常之發展得很好，而我從來沒有聽過任何一間酒店，是不容許訂外賣的，就算寶格麗，半島，華爾道夫，麗思卡爾頓都可以，但是只有四季酒店為了方便自己的管理，而不容許，這是我所驚嘆的 ，寫數個電郵去投訴，但是大堂經理是把我的投訴推給餐飲總監，而不作任何回覆，他們請了我吃晚餐當作是一種補償， 為了不讓餐廳經理難做而接受， 但其實作為一個常客，並不是要求免費晚餐。 到最後總體來說，中和西餐的水準都非常之高，管理及服務亦很好，但四季酒店這種管理，北京令我對其他上海，香港及澳門的四季酒店有很大的落差， 感覺管理層完全只為了自己的方便，並沒有照顧客人的感受，亦都沒有提供給客人一種酒店的溫暖，只是把酒店的工作，作為純粹的一份職業

房間裡居然有蚊子嗡嗡嗡！大概是誤闖又迷路飛不出去吧！

Nice place to stay with. I will recommend Four Season to my friends

接待員服務非常好,對任何提問都盡心解答及協助。房間舒適,連續住上四晚,每晚都睡得好好。酒店附近有很多欧陸式咖啡店,可飲到香濃咖啡。

很好的酒店 禮賓部的Luca服務親切很熱誠地為我們介紹當地的美食 很感謝他讓我們這次的旅遊增添了樂趣

Good service

想像與現實有差異, 房間整潔比較差。 週邊餐飲選擇不多。 距離景點較遠。 不適合旅遊住宿。 工作人員態度良好。

from front desk to room service, it's wonderful! great environment and facilities!

Excellent location and good restaurant

The location of the hotel is very good and convenient for us to go to various attractions in Beijing, with not much time wasted in traffic jams. The staff are extremely helpful and customer oriented, no matter they are from Guests Experience, restaurants and room services. We would like to express our heartfelt thanks to Jenny from Guests Experience, who had helped making our trip to Beijing become perfect, smooth and fantastic.