杭州索菲特西湖大酒店

Very kind staff; amazing location;

Enjoyed completely

Old dated rooms and clean

Very well located, clean, good breakfast

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Very nice location and great service👍

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

Apart from the excellent location, the hotel is poor in terms of its condition. It’s old and dated. Cleaning is inconsistent. There are some serious health and safety issues which we had to point out to the staff to fix them. The staff, however, are very nice and friendly.

close to eatery and lake. very relaxing

Good location, but facilities a bit old.

The Bathrooms need to be updated

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

The staff were very helpful and accommodating. Highly recommended!

Very inconvenient to cross to place of interest. Especially to elderly

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Next to the Westlake, very easy to access. Central location

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.

Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.

Great location next to the lake