上海波特曼丽思卡尔顿酒店

As always just perfect, they looked after my daughters amazingly

Overall a very satisfactory stay , friendly staff with good service, and the property is well located

En

Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located

The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.

like

The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.

Nice come again

great location the area is buzzing with life

Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean.

Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.

Convenient and nice room.

Great staff service especially YueYue!

The staff (e.g., Polly) are very friendly and helpful. We enjoyed the entire stay at the hotel.

I like the excellent service of this hotle.

Fantastic hotel, within a small shopping mall area. Good breakfast with free take away coffee. Walkable to the metro which was super easy to use and zipped us to anywhere we needed to go quickly. The area was perfect as it was so central to the main sites, had loads of shopping near by, coffee shops moments outside the hotel as well as restaurants and shops for drnks and snacks. The room itself was great, but it's the staff who shine here. We stayed 4 nights and on our 3rd night 1t 11.30pm our room randomly filled with the smell of strong cigarette smoke. The hotel is non smoking so we can only presume a nearby guest was breaking the rules and it came the vents. We called down to reception, who sent someone up within 5 minutes with a new room for us (it was that bad!!). They helped us move all our luggage and belongings to a new room which was an upgraded room. They also sent us a cheese platter the next day and the Duty Manager called us the next afternoon to check we were ok with the new room. All way above and beyond expectation for a situation which really wasn't their fault. All in all, we would stay here if we come to Shangahi again.

Services was great but some stuff likes need to change .too older.

Highly recommend.

A wonderful hotel in center of Shanghai. Great staff service

great