DoubleTree by Hilton Zagreb

很好

Unfriendly staff and poor facilities.

The issues for which the hotel was in anyway terrible was the careline and some persons at the reception. It had became the only unpleasant experience during my 2 weeks stay in Croatia and Slovenija. The A/C had the sound of trembling every 1 or 2 mins. I called the “careline”. They told me it will gradually disappear when the room cools down. 1hrs latter, it was still there. A technician came and told me it’s because of de moisture effect. He did help put something to decrease the noise but the trembling sounds were still there. The next morning, I checked with the reception if it’s normal, she didn’t reply the question and told me she will send another technician to check it again. She didn’t confirm if it’s sol either after the breakfast. I had to confirm once more again she told me that every room has the same situation and it's considered normal there. The other thing is the transport fee to the airport; it should be at a discount price of 140 kuna “immediately” after you apply for membership as it showed on ad. The lady at the reception originally told me the 140 kuna apply for next time after I applied. I had to double check again then the other younger lady in the reception told me it should be 140 this time, not 190, not next time. Beyond these two issues, everything is professional: people helped a lot parking at arrival; restaurant was good; generously free extra cookies to kids; swim pool was perfect,people work over there are kind and help a lot.

Arrived early before check in time but was allowed to check in and got upgraded. Very polite and helpful staff. Room is clean. Location is just a bit far away from Dolac Market and other attractions.

nice, clean and comfortable room with comprehensive facilities helpful staff

浴室設計不喜歡 洗個澡一定滿地都是濕的 不然就要很小心...... 然後附近沒有什麼東西 其他部分都還不錯

可安排機場接送十分方便

1. unstable wi-fi 2. Did not tell we need to pay tax when we check in 3. extremely bad attitude and service of front desk staff named Tomislav. He did behave and did not respect guests and we hereby raised a serious complaint on him.

Good hotel

Good hotel

Good hotel

Un albergo bello e pulito La sala di colazione e cena un po’ piccola

Bar none, best place I stayed in Zagreb. Nice restaurant and great food and staff was so nice and welcoming

Allt var bra förutom att det luktade cigarettrök från några rum man passerar på väg till sitt rum.

Did not want to extend date change although requested due to a booking message. Paid for a hotel I could not stay in.

Perfect location, friendly staff, great room and facilities. Would highly recommend and would certainly stay here again.

As this is 5 star hotel i expected more. Actually i didnt expect following: Jacuzzi didnt work properly and it was very cold. The pool is freezzing. The staff is rude and unproffesional except one lady in middle 40' in spa who will help you with all informations and details. Ventilation in room didnt work in the nights and its not possible to open windows. We didnt have any fresh air during the nights. Awful! We didnt get slippers and cloaks as everybody else in our room so we called reception to bring us. They told us they will bring. They didnt bring it two days until we left hotel. The only possitive thing is great view from the pool on 10th floor and thats it. This hotel is not worth being 5 star hotel. I would give 3 stars honestly comparing to other hotels same level.

Le responsable du restaurant est une pépite. A l'écoute, réactif avec un regars professionnel sur le service. Mon expérience de directeur d'hôtel vous le confirme! Concernant la piscine, le lieu n'était pas surveillé et des jeunes 2 couples de 25 ans étaient très limite! Nous n'avons pas pu nous relaxer sur les transats. Dommage! Client Patrick Millanes Air France

Nice and organized room. Good gym and SPA

Super rent maden 1 klasse personalet dejlige og søde