Check in was super easy, kind staff members who greeted me in a friendly manner. My room was on the first floor and was easy to get to, clean, tidy, and had lovely amenities. 2 pairs of slippers, and plenty of towels. The kitchenette was such a nice extra and made eating whilst in my trip alot cheaper. Not too bad an area either, felt pretty safe and easy to get to station, only 10 mins walk. Bathroom was great, and I enjoyed the table and stools for working
We only stayed one night, passing through London. The person at the front desk was kind and helpful. We needed help with the washer/dryer in the kitchen and he was able to answer our question. They have a large clothes rack folded up in the closet and we used that to finish drying the clothes. The dryer setting options are either really long drying times or a short one (1 hour) that gets hot. TIP: you have to wait ten minutes after turning off the power to open the door. Once the cycle is done, be sure to turn off the power on the unit. We would stay here again. The beds/pillows are comfortable. The towels are thick. The kitchen had everything we needed. We had a quiet room.