伯尔尼霍尔酒店

Convenient hotel, close to the beach. But the water was piping hot and wouldn’t cool down. Very basic accommodation.

Room was vile mould on carpets and walls damp all over fridge not plugged in as no sockets around it curtains didn’t fit window room wasn’t a deluxe family room as asked for and pics wasn’t of the room we was in

Everything was clean just a few furniture bits broken...

Cheap but poor quality

It was completely filthy like its never been cleaned before the staff there have no customer service skills whatsoever i would never recommend it to anyone it was disgusting

Sadly a very very run down and badly maintained hotel. Peeling wallpaper, stained walls, sticky patches on carpets, bedding that seemed to be made from some kind of disposable material like you get in hospitals and shower door couldn’t shut so water poured everywhere when showered. Worst hotel I have stayed at in the area (out of about 10-12 over the years).

Arrived with limited parking. Had to wait for a pace and even then very cramped. There was an altercation between owners and guests over an alledged burglary. Guests claimed they saw CCTV of an intruder entering via fire escape next to the room my daughter and I had just checked into. Didn't feel safe even if the owners claims of it all being a scam was true. In all fairness, they authorized Expedia to issue a full refund and we were able to relocate. The hotel wasn't the cleanest and didn't smell the freshest either so we had a lucky escape. Bathroom light didn't work, was pitch black but it did have a fridge in the room. Wouldn't go back even though we didn't stay in the first place.

Hotel is in a bad state needs a lot of work to get it up to standard. Couldnt wait to leave

Expedia worst online site i everl seen

The room was dirty, wardrobe full with dust, the bed sheets had hair and other stuff and not a clean and fresh smell. The bathroom was dirty. I never had this expereince before.

Dirty and smelly.

They gave us a different room to what we booked they gave it someone else. Dirty and cockroaches in. Broken shower smelly. Tv didn’t work at the start

No room available for me

Parking £20 per night, rooms awful

hotel has a weird smell

Had a great experience with this hotel was upgraded too ! Clean room friendly staff and easy check in . Dog friendly so that was a bonus too

Though Id booked through Hotel.com and paid 5 days earlier they didnt know about me?? I was offered another room a suite instead of single room, then later I received a call asking I move again into another suite. The suite was plenty large eniugh for person of course. Bed comfy but wardrobe handle missing, a chair had paint on it, kitchen area, a used sandwich package was wedged between 2 units. Outside it was dirty leading to my room, emoty plastic bittle, sabwuch pachaging on floir, needed sleeping. White upc windows dirty not washed. A old carpet rolled up at side of building, also an old stained mattress as well just left. The owners though were polite, friendly and meant well but the hotel is run down and standards need to go up.

The room I booked isn’t available when I arrive. I was sent to a different hotel which is a few minutes walk. There is no keys for front and room door. It took over an hour to get a spare keys. Couple of time I was given a set of keys that doesn’t work. Stay away from this hotel.

Suprised when i was told parking was extra

The reception staff was polite but that is the only positive comment I can give. There was no duvet or sheets on the bed, only a dry clean bed cover without a removable cover. I questioned the reception about the lack of bedding but they assured me that they cleaned the cover. I asked for a minimum of a sheet but had to wait over an hour before it was delivered. By then it was after 1 am. The room we had was by the reception and very noisy. The room and bathroom was very dated and the bath tub panel had been taped back on.