科尔切斯特蜻蜓酒店

環境優美，不過設施較舊，須要翻新

There’s not so good experience is , afternoon when I order two coffees from the bar of restaurant, the staff told me can take the filter coffee right the corner, it is free, however after we finish the dinner, the bill charge us 3 coffee with our dinner, make me confused. We ordered breakfast and confirmed with the reception, we take the breakfast at 5:30am, because we should leaving 6am, he said no problem, I will put it at computer, you can feel free anytime come as you want, however next morning, until 6am, all the staff from the restaurant or reception is no show!

Friendly, helpful and clean. Would use again.

The staff were very friendly , cheerful and helpful , despite being short staffed

Breakfast menu quite limited

Nice hotel with a free breakfast. Comfortable beds for a good nights sleep. Easy check in.

Very basic breakfast choice, evening food was good though

Nobody at reception . After ringing the bell for awhile we managed to get someone going home from their shift to help us. That said the rooms were clean and comfortable and we enjoyed our stay

Breakfast choice not the best, evening meal was good

Breakfast options a bit limited for vegetarians

ja goed ontbijt, value for money

Breakfast, room, staff, environment all great

Clean, helpful staff and comfortable beds,

Lovely friendly staff and great food

All great no issues nice breakfast free parking, a little out of the city but easy with a car

Not for me, Avoid if possible. Another one of his hotels is used for immigrants[so I was told]

Var på hotellet endast 5 timmar på natten

Helped with early check in spotlessly clean very friendly

Clean, comfy beds and tv with airplay

I stayed in several hotels locally this week while visiting a relative in intensive care at the hospital nearby. I had booked this hotel for myself and my mum for Saturday. On Friday morning we were told that she would not survive. In the distress of that news, I missed the cancellation cut-off for the booking. I attempted to contact the hotel shortly afterwards by phone and email to explain the situation and request some flexibility, even if that meant moving the booking rather than cancelling outright. I received no response. I then asked Hotels.com to assist, but was informed the hotel would not make any exception to the cancellation policy. I fully understand that policies exist. However, given the circumstances and the fact I tried to make contact as soon as possible, I had hoped for some level of compassion or discretion. This was a very difficult time for my family, and the lack of any flexibility or response was disappointing.