东汉普斯特德公园酒店

26/27th/28th, Our weekend stay was for a wedding which was amazing! I had an issue with the rooms, my fault i double booked and the reason I gave 5 stars for staff/ service was because a lady called Diana sorted everything out for me with patience and kindness ( thankyou), also the waiting staff who served the meal were excellent, the food was quick, hot and cleared the tables very quickly with a smile. My slight dissapointment came the saturday morning of the wedding day for breakfast, because of the cancellation there was some confusion with booking it.. so turned out we hadn't.. but the manners of the member of staff slamming the bill and card payment machine on the table halfway through the breakfast and bringing 'backup' to make sure we paid the bill, even though I assured her that we were staying until Sunday and will sort the bill out then, left a lot to be desired! Extremely rude to deliver that kind of attitude during your meal, and then after the payment was made because we couldn't be bothered to argue, to say 'well, no one knows what they are doing here anyway!! 'clearly'!! Just totally unnecessary... so maybe a little note to self on how you 'discuss a bill' to a paying guest?? . Other than that, was a beautiful wedding in beautiful surroundings with competent staff and fabulous guests! Thankyou for our otherwise pleasant stay!

This is a beautiful hotel in a wonderful setting. The hotel has recently been refurbished to a very high standard. There is ample seating outside which is great on a summers day,The grounds are kept beautifully. The hotel is an old building, unfortunately no air conditioning in the bedrooms due to the age of the hotel, but fans were provided, as we visited on the hottest day of the year. The hotel is very welcoming, all staff are very friendly, polite and helpful… a special mention to Helena on the reception desk, what a great asset to the team, so chatty, made us feel so welcome on arrival, 5 star service. We were upgraded to a deluxe room as a surprise for our 26th wedding anniversary, the room was wonderful. Our stay included breakfast which was buffet style from continual to full English. My only criticism was the hot food had been waiting around for a while under the hot plates and some of the food was warm not hot. This is a superb hotel and we will definitely be back. Thank you

Another beautiful stay in this stunning heritage building - stayed in the main house and the room was large and spacious comfy bed high pressure shower A great addition is the new buffet kitchen room which I think has been tastefully done modern and eligant and so much easier to help yourself to what you like - staff in restaurant and bar were kind and courteous Added extra a charging station on site - albeit only 2 trickle charge - would like to see at least 8 maybe linked to the hotel so they can gain extra sales through selling electric Issue with gas on second night so no lager ! Terrible if it was your wedding - we were out at Ascot races which is 6 miles away - uber booked and no issues Highly recommend for a treat or visiting Ascot One negative which isn’t avoided - very hot rooms but the hallways were cool and the bar cool too - fan provided but must cost a fortune to have on all night be worth looking at some hallway aircon units which would allow cool air to go under the bedroom doors ? Not feasible to put air on units in such a heritage building Grounds stunning - shame not a hidden spa as I would definitely pay for access Reception staff an absolute joy !