布里斯托尔海逸酒店

The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!

Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room. No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.

The location was fantastic and the hotel / room were very nice. Would stay here again!

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).

Super polite and helpful staff

The shower was faulty. The carpets outside the bedroom were stained. Disappointing 😞

Nice room, good central location

3 big problems: 1 - Heating didn't work so had to change the room 2 - In the new room - the hand soap ran out middle of night 3 - In the new room - the noise outside was terrible - nightclubs, street cleaning kept going on for all night & early morning. Impossible to sleep. Need complete sound-proof. Pretty poor for a hotel that claims to be luxurious / comfortable - neglecting the very basics like above. Large rooms, luxurious furniture and fancy espresso machines were no use if the noise keeps you awake.

An overpriced hotel where everything is extra. Once they have your card beware

Nice room and welcome. However I booked this room as I wanted a swimming pool, which it says it has. When I got there I was told it would be £10 to use it! Just because I booked via an app. No details on the app to say that!

Lovely hotel

The location was excellent in terms of proximity to shops/bars/restaurants. As it's a City Centre Hotel you do expect to hear Street noise and music so it was surprising that ear plugs aren't provided. The air conditioning looked like it needed a clean/servicing. It was inadequate and had I stayed more than one night I would have requested an engineer. The bed was incredibly comfortable and the linen felt clean and high quality, which is what I expect from a Harbour Hotel. The bathroom was also very clean with a really good shower. The room itself felt very dated, the furniture made it feel cramped and the layout made no sense. The sofa needed a deep clean, it had numerous dubious stains and we avoided using it for this reason. I'd prearranged some sparkling wine for the room for a Birthday surprise but sadly this wasn't there, however we did receive some chocolates, which was nice. Overall, the room we were in really needs an overhaul - fresh carpets and furniture as it was underwhelming for the room type (junior suite) and made the room feel dirty.

When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.

Das Hotel war klasse! Sicher ist es etwas in die Jahre gekommen, aber es ist sehr sauber, originell, hat einen wunderbar englischen Flair, steckt voller Überraschungen. Die Mitarbeiter sind alle sehr freundlich und zuvorkommend. Sie setzen sich außergewöhnlich ein für ihre Arbeitsstelle. In der Umgebung des Hotels ist viel los. Viele Restaurants, Flohmärkte, kleine Geschäfte. Bristol scheint viele Probleme zu haben: die Straßen sind marode, es gibt keine Abfalleimer, viele arme Menschen bitten um Unterstützung. Daher: das Hotel sofort wieder, aber die Stadt Bristol nicht.

Pump noise from kitchen prevented sleep. It is a known issue and it should be fixed rather than subjecting guests to the intermittent loud noise.

Staff were amazing and very helpful but room and gym very dated and tired. Carpet was stained and furniture like bed side table has tatty corners.The windows in the room didn’t open, and no natural light as room faced a wall and windows were frosted so it felt very dark and miserable even in the day. Limescale building up on edge of shower doors. Floors in communal areas very dirty. Treadmills in gyms were not working properly and had ripped belts. In all not what you’d expect for the level of hotel but the location is excellent however. Evening meal was not great either although the service was wonderful but they had no mussels available, no non sparkling wine list in the drinks menu and cod dish was very over salted.

I stayed for my sister’s wedding. I have never spent so much on a hotel room so was excited to be somewhere I thought would be really posh. I was disappointed and will not stay again. I tried to check in slightly early so I could check in before the wedding. I was dismissed quite quickly and told they were busy. No effort was made to take my number to let me know when it was ready. I also wasn’t told the latest time I could arrive. I left the wedding reception and came back to check in and was glad I had as the desk was unmanned when the wedding finished. The bed was comfy but the room was tiny. There was no natural light as the windows were darkly frosted. It made it very difficult to see to apply makeup. The coffee machine needed setting up with water and there was no jug in the room to do this. Throughout the hotel, the carpets were covered with stains and everything was looking a little tatty. Throughout the stay there were also piles of clean and dirty towels and sheets throughout the corridors. I would have expected - for the price of the room - to have a decent breakfast included so was shocked to discover I could only have a continental breakfast and had to pay extra for a cooked one. I did pay for this and it was quite small and I needed to eat again quite shortly after. My parents were also staying in the hotel for the wedding and were appalled when they got back after the reception to find human faces outside the lift on their floor. Would not recommend at all.