Holiday Inn Express LONDON - EXCEL, an IHG Hotel

Cleanliness and spacious room are the most important for our family. Convenient location with DLR Royal Albert next by. Will stay again next time.

overprice and no service in the peak season London.

住宿4日3夜，首晚浴室企缸在沐浴中途發現不去水，找酒店服務員電話無人接聽，到服務前台投訴3次才處理，起初想拖延至次天早上才安排處理，又表示房間全滿無法換房，後來才表示有雙床房，我們一再堅持下才願意馬上派通渠。當晚睡至半零晨突然響起警鐘，以致各房客都緊疏散，結幸好是誤鳴，但酒店對房客並沒有道歉，不知所謂的服務。到最後一天執房間又放漏了毛巾。房間空調非常的嘈，即使風力調至最低也很嘈。自助早餐食物供應選擇少，又不補充食物。總體體驗很差，一次已受夠了，不想再入住。

Room is very spacious, clean and quiet. Its just two minutes walk to DLR. Staff is pleasant and helpful. Breakfast is included with basic choices.

The staff were so friendly and accomdating. Despite our issues with it being extremely noisy in our original room they sorted it immediately and moved us. Also, best hotel shower ever!

Nous avons passé un excellent séjour dans cet hôtel. Les chambres sont confortables, spacieuses et bien équipées. Le restaurant sur place est un vrai atout : idéal pour dîner sans avoir à se déplacer. L'hôtel se situe, par contre, à environ 40 minutes du centre de Londres en transport. Mais très bon rapport qualité-prix.

The hotel is clean with friendly and warm staff. It's conveniently located near public transportation, and quiet due to its distance from major tourist activities. They could offer a more varied breakfast menu.

Power went down for one hour , no backup.

Great sleep. Mattress and covers very comfortable. Breakfast is excellent!

It was very nice staying here and convenient to get to the tube - just a 2 minute walk. Room was comfortable and clean and breakfast was very nice, with a huge choice.

Lovely staff, so helpful and friendly. Went out of their way to accommodate children’s needs. Room was adeq

Great location for London City Airport. Staff were pleasant and helpful, property well maintained. View from room of car park and building around. we were leaving early so were given a packed breakfast but this turned out to be just unripe fruit and a mini muffin

Great location for events at Silverworks Island & very close to the tube. Nice spacious rooms. Friendly staff. Good breakfast options.

No water,no refrigerator

Personnel, en particulier une jeune femme à la réception pas aimable du tout

Loved the breakfast choice and timings of breakfast. Loved the proximity to Attractions and Transport links Loved the cleanliness and upkeep of the hotel and amenities

Hotel gut, Zimmer gut und sauber, Frühstück ok, Negativ war, dass es am Wochenende keine Zugverbindung zur Stadt gibt, es fahren Busse aber es ist sehr kompliziert und unübersichtlich.

A little too far from downtown London

Easy to find and get to and had parking. Hotel was lovely and clean and staff were very helpful and polite and friendly. Room was lovely and clean and spacious and had air conditioning, was a little disappointed couldn't open a window but still room was lovely. Little disappointed that it was 2single mattresses put together as made it very uncomfortable to sleep but managed to get some sleep. Had a bar and restaurant which wasn't too busy and was a lovely atmosphere. But disapointed there was no jam at breakfast could only find marmite but wasn't the end of the world. Would definitely stay again

The food and facilities were great! Cleanliness is spotless.