Holiday Inn Express POOLE, an IHG Hotel

Satisfactory

There has bit conflict with hotel when we check in, we through Hotel.com booking 1 room 3 adults 2 nights but the hotel tell us the room is for 2 adults & 1 child under 12, we need tp pay extra 30P fro 1 night. I spend more than1 hours with IDD, email to contact Hotel.com hotline ask for assistant but he reply me to pay extra 60P to hotel, I don't agree & the Hotel.com staff need to seek for Manager advice but finally no reply from Hotel.com. Last we talk to hotel senior staff & finally no need to pay extra to stay.

Convenient location for exploring the Dorset coastline. Very welcoming staff and exceptionally clean rooms.

Just a quick overnight stay after disembarking from the ferry at Poole.

Easy to book, ample parking. Friendly efficient staff. Clean Hotel. Very pleasant air conditioned room. Spacious bathroom. Very good dining room. with bar. Excellent breakfast.

Breakfast was excellent.

We arrived late and left early to catch a ferry to Brittany. It was easy to find and park. Reception staff were welcoming. Room was spacious and clean. The ferry terminal is a few minutes drive away.

Very dirty tables inside and out, broken outside chairs. At breakfast it took more than several attempts to find clean knife and forks, the chair that i nearly sat on at our breakfast table was filthy. Who i believe was the manager we spoke to during check in wasn't pleasant in the slightest. We do not recommend using the hotel at all.

Great for somewhere to lay your head. Not really designed for families, there was no children's menu. The sofa bed was extremely uncomfortable. The staff were very friendly.

Very comfortable good breakfast and friendly staff. Very handy for public transport

Very convenient location , well organised and helpful staff

Good location friendly staff

Very good. Lovely and clean Good customer service. Only negative would be that the double sofa bed is not at all comfortable and very small for an adult and child. Good breakfast. And parking included.

Air con making noises all through the night without a way to completely turn it off. Walls paper thin. Windows facing car parks loud.Corridors loud. Worst night sleeping

Good

Reception kompetent und hilfreich. Zimmer grosszügig und sehr sauber Für frühe Abreise war ein tolles Frühstück bereit

Perfectly acceptable for a short stay - a little sad looking. Service was very good

😎

Stayed at the hotel whilst visiting family. There was an initial problem with the air conditioning in the room, this was resolved quickly and in a very professional manner. The hotel is in a good location with parking onsite. I have stayed in many hotels in the area and will be staying here again.

Staff helpful and friendly.