拉什顿霍尔 SPA 酒店

We had a mixed experience during our stay. The staff, Macey and Yannis were excellent with their customer service. Macey took her own time to give us a guided tour of the amazing wine cellar, which was very impressive. And Yannis dealt with various food requests during our dinner, which was much appreciated. Unfortunately, there were many other aspects of the customer service which did not seem to match the 4 red star rating;- Emailed to book dinner before arrival and got an afternoon tea confirmation. Phoned 4 times, no one answered the phone You emailed us saying you need to pay on arrival, but already prepaid. Told we may not be able to use the spa if too busy, as members and day spa guests take priority before hotel guests. Most of the houseplants are in very poor condition Very dirty net curtains in the main hall. Carpets stained No flowers, candles or lamps on the dining tables, even though a 2/3 rosette restaurant? Breakfast was poorly presented, and especially the scrambled eggs, almost inedible! No red fruits/berries. Asked for payment every time we ordered anything, even though we had paid a £400 deposit! A simple lunch salad next to the spa took 50 minutes to arrive. A  great shame because it’s a magnificent historical building, so very atmospheric. And there were plenty of well-dressed staff.

Lovely hotel in a great setting, loved the toiletries! hotel room was very nice just a bit warm overnight for us. Special shout out for Ashley who stayed after his shift ended to try and get the TV working! Met for a family lunch and the food was excellent, thankyou

Outstanding hotel , from professional and friendly reception staff, to the wonderful relaxing time in the spa, to our stunning room. The room was spacious, beautifully decorated and the bed was super comfortable. The bath tub even had its own tv on the wall to watch. The hotel was decorated for Christmas, loved it

All good, thank you!

Staff was very friendly abd helpful and the rooms are so nice, overall great stay and would definitely stay again!

Room was good, Was put in an accessible room so was slightly smaller than usual superior. The spa and pool were closed during the stay which I wasn't informed about so that was a bit of a gripe. Other than that fine, but a bit more comms would've been nice

Excellent in every way

Wonderful short stay staff at the hotel were very nice and accommodating.

The staff at Rushton are always excellent and professional especially Wei, she is exceptional, unfortunately though, the same cannot be said for the current quality of the food! The venue is without doubt a fantastic place to visit and we have always looked forward to eating here, but on this visit, we were extremely disappointed with the quality. On the 1st night we ate in the brasserie and the mains were poor, my wife chose fish and double cooked chips but the chips were probably at best some type of frozen ones and definitely not double cooked, in fact some of them were quite cold. I chose the house burger and the bacon that came with it was also not properly cooked. It was very fatty and bland and the brioche bun was not fresh either. The next morning at breakfast we were very upset to see that it was self service and not as we have always been used to, freshly cooked, that said though, the food was good quality (apart from the undercooked bacon...again!). On our 2nd night we were eating in the Tresham restaurant and that in itself was quite bizarre as we were the only people dining in the room. The food was a sampling menu and at least 3 of the dishes were cold and we were not told that the cost was £105 each and not the £70 we saw advertised on the website. We did get a room upgrade on arrival and a discount on night 1's food, but after that, it went downhill. Sorry Rushton but you need to look at the kitchen and fix it before it becomes completely broken.

This place is so nice, staff were incredibly polite and helpful, i got a free upgrade which was lovely, the room was very luxurious.

Staff great, room beautiful, stunning building.

Beautiful and interesting hotel and grounds with very friendly and helpful staff. Spa facilities were lovely and I had an excellent massage. Food in the bistro was delicious and staff were very efficient and friendly.

I was mostly disappointed with bed covers my side had a blood mark on so I did not sleep in it. I slept over the covers I found that very disgusting I did want to let reception know but there were ladies waiting around me.

Excellent staff. Beautiful room.

We had an amazing stay at Rushton Hall for our anniversary. The hotel is grand upon arrival, spotless, cosy, and beautifully maintained inside and out. There is so much history! The staff were absolutely fantastic—friendly, attentive, and really made us feel special & welcome. We stayed in the Mrs Medlycott room which was lovely and very well equipped (the TV in the bathroom was such a nice touch!) and the bed was super comfortable. The spa was very relaxing and spotless, and the grounds are perfectly kept—ideal for a peaceful stroll. We also enjoyed the three-course Sunday lunch, which was delicious, and finished the evening with cocktails in the bar, where the barman happily made our special requests! Overall, a perfect stay from start to finish and we wish we could’ve stayed another night. We can’t wait to return again soon. Thank you!!

great room, very helpful staff, reception, restaurant, bar etc. Fabulously historic building in full operating condition and extensive grounds to walk around and explore. I'll be back!

Nice spa and dinner

Really happy with our stay here at the Rushton hall hotel and spa. We only stayed for one night but the service/standard and style was all fabulous. Will definitely be returning.

Gorgeous location! We stayed in a lovely cottage at the entrance. Such a lovely view of the estate and the cottage was cosy with a lovely wood burner. It was the little details that made the stay average in the end. We have an electric car and had called in advance to check they had charging facilities and they worked, were available and didn’t require booking etc. When we arrived it was a very different situation and became a bit of a problem. There were other frustrating moments too such as being late to make a dinner reservation but being told we could order room service to later find out they don’t do room service over where we were and then having to push the staff to find a solution instead of being offered one.. A bit of a shame, as it was genuinely a gorgeous venue!

AVOID AT ALL COSTS! The staff was the worst we've ever experienced in a hotel. The reception and the doormen were snooty and utterly unhelpful. The price of the hotel rooms were also way overpriced. The rooms don't have any fridge or microwave. The wifi inside the rooms is terrible and you're barely able to connect. The TV cannot connect to streaming services as there is no internet. There's no privacy as you can hear every word from anyone far away in the hallway. The lunch and dinner have very limited options and there's nothing closeby where you can eat or grab food. The fish tartare was cold and the service took way too long as they are short on staff.