天鹅 - 萨彻姆马斯顿旅馆

Amazing stay amazing food amazing staff every thing clean friendly

Very clean

long as you give your registration number plate at check in. The reception bit was around the side of the bar but I didn't see any signs! A bit of a wait as they were serving customers. When checking in, all information is given. The rooms are set in another building next to the pub. The room was a good size as was the bathroom. The bad bits!! The bed looked like it wasn't made properly as it was all crinkly like someone just laid on top of it with dirty clothes on, lots of black bits, hair and stains. The bathroom taps and sink didn't look clean at all! The tea/coffee tray was dirty. I remade the bed and flipped over the duvet and pillows! The bed was comfortable enough. Shower was hot but not overly powerful. Wifi was good Breakfast not included, unsure if you can add it on. Check out the bar door was closed so just put the key in the letter box. Evening meal was good plenty of choices and good value. Location next to the train station and a beautiful river. I'd stay again but would definitely try a different room and hopefully it would be better made up!!!

No hot or event warm water in the early mornings A first for us but things go wrong, and although disappointing and very inconvenient I can accept that this can happen. What I cannot accept is the radio silence. It’s now 36 hours since checking out and reporting this to the morning staff (who said they knew about the problem) and would tell the management. But NO acknowledgment AT ALL. No apology.. nothing. So I write this report to accompany our stay. I swerved the travelodge to give the local ‘up scale’ (their words!) establishment a chance but they let themselves down. Avoid.

Enjoyed the food we had there. Room was clean, comfortable. Pub itself lacked comfortable seating and heating. Had to eat with our coats on.

A pleasant convenient place to stay. Especially like to have a bath. Croissant at breakfast memorable BUT WHY CANT THERE BE A SMALL GREEN SALAD AS A SIDE ORDER WITH A MEAL??

I arrived at the Swan Thatcham at 7.30pm and I was informed on the arrival that my booking was cancelled 3 hour earlier and an email was sent. The reason of cancellation was a wasp net found in a room!!! I have not received any email and I had to find a hotel not to be left on the street for the night. Not a nice experience.

Fine for what we required. The staff were friendly. The rooms and public areas could benefit from updating. The bath and shower in rooms 1 & 2 are very small . Low height for shower so not ideal for anyone over about 5'8" tall

Was just a stopover on a motorcycle road trip and the Swan was perfectly fine stop clean and all I needed with out of the way parking for the bike. Staff were nice and helpful, had an OK, average breakfast in the morning. I also ate here the evening of my stay and this was not great, perhaps between chefs 🤔

It was good for the price , but couldn’t have a shower as water kept losing power

Nice place to stay whike working in area Clean and comfortable Good food

Compact and biju but perfect for 1 or 2 nights

The room was a comfortable space. Bed/pillows ok, could’ve been better. The staff were very friendly and helpful.

This was just a bed for two nights as visiting family for Christmas near by so not much time spoon the room

Have stayed here before and will do again the accommodation is exactly what we require for a one night stopover.

The staff were really helpful and welcoming so I've booked back in for my next business trip.

Lovely staff

The swan is situated next to a rail line/station and this is busy line with a crossing with gates and an alarm to notify drivers of the gate closing. All necessary for safety and by no means the fault of the swan, but made for a noisy stay. Room was fine and clean but would not choose to stay again. Lots of workman staying. restaurant on site so handy for meals.

Busy pub, but unfortunately needs updating very tied. Helpful staff and friendly

Pub quiz was very loud, couldn’t sleep, the room wasn’t clean and got charged multiple times for parking