I had to move rooms as the tv did not work in the 1st room but the hotel gave me a similar grade room if not a little higher. I could not fault them at all, everything was done swiftly.
I would suggest the hotel acquired more fans. I requested one as the temp had been 33 where I had come from, they did find me a small electric one that clipped on a table but I believe this was it.
There was confusion on check in. I had opted for paying at the hotel but when I got there, apparently payment had been taken 48 hrs before & the receptionist had taken the same payment again that morning before I arrived. I was assured a refund had been given but I haven’t been given a copy of the refund.
On check out I needed to leave at 08.40 but reception didn’t start until 9.00 I was asked to complete a form requesting an emailed receipt of my invoice which I dutifully did & placed on the desk on the keyboard but I have not received anything yet, 20hrs later.
I must say the gentleman that organised my room change & finding a fan was indeed helpful.