里昂都会酒店及水疗中心

服务态度不好，没有停车位。

In general we are satisfied with the hotel. It's close to down town with a bus stop just outside the hotel. we are very lucky to run into one very helpful and kind staff Ms. Mai at the reception. she helps proactively and manages to answer all our inquires. The hotel has a big and beautiful pool and my son just could not get out from it...we will for sure want to stay with them if we visit Lyon again!

Tres bien

The facilities are great but the way they run them is terrible. In house restaurant is unbelievably slow, plan at least 1h per course, if you get it at all. If you eat outdoors, expect to be surrounded by pigeons. You can't use the spa if your swim suit isn't tight enough for the staff to see your balls, and if you didn't book spa access in advance, you need to pay twice: 45 euros for the evening you arrive, and another 45 euros for the next morning if you want to use it before check out, because they charge by calendar day. And you can't use the pool at 1st may weekend, one of their busiest times, because they only open it 3 days later. Our dining experience: We were 4 adults with 3 kids under 5 between us. Staff were good at helping with seating arrangements, but oblivious to the fact that families don't want a 4h dining experience. We got the house 3 course menu, main course showed up 1.5h in, after that they left us staring at our empty plates for over half an hour with no desert in sight. Kids in our party got increasingly cranky (they were good for 2h, but the waiters went AWOL), so had to leave and haggle with manager over bill. Not what you expect from a hotel that is supposed to help people relax. Only positive things i can say is breakfast is good and rooms are clean. That would be ok for a 2* business hotel, but in a 4* Wellness hotel you expect the other stuff to work too.

Chambre pas prête à l’heure on a du attendre dans le hall comme des roumains dans une gare..

Le personnel est accueillant.

Nous étions côté résidence. Très bien sous tout rapport. Le personnel est au petit soin. Surtout le personnel du petit déjeuner. Royal

Chambre tres propre. Mobilier vieilissant . Table basse ayant beaucoup vecu.

Chambres confortables mais un peu vieillissantes. Bord de quai bien agréable

Un bon moment de détente

Super

Merveilleux spa, personnel au top, tout contribue à faire un excellent séjour, nous reviendrons!

Le spa et le restaurant excellent Le personnel super Les chambres mériterait un coup de neuf Et beaucoup trop de monde au spa je n’ai jamais vu sa alors que cela fait plusieurs fois que je vient ici

Belle chambre très agréable et spacieuse

Ideal pour un week-end détente

Excellent accueil. Service très agréable.

Personnel, chambre, espace extérieur du spa

Hôtel parfait

Chambre et hôtel très agréable

L’hôtel est d’une autre époque. Certes il va être rénové en 2027 mais le tarif reste donc élevé pour un 4* qui en vaut 3. Les chambres sont vétustes et la salle de bain a l’évier et la baignoire ont l’émaille complément éclaté Le spa est sympa mais n’a rien de rare. Le point positif: accès aux cours de sport