里昂都会酒店及水疗中心

服务态度不好，没有停车位。

In general we are satisfied with the hotel. It's close to down town with a bus stop just outside the hotel. we are very lucky to run into one very helpful and kind staff Ms. Mai at the reception. she helps proactively and manages to answer all our inquires. The hotel has a big and beautiful pool and my son just could not get out from it...we will for sure want to stay with them if we visit Lyon again!

Great food quality Room is terrible Small / old and outdated View to another business office All parking with hotel is mess Had to take another set of elevators Nice pool But rooms and convenience is a problem Will never go back again

The location is located right in front of a bus stop if you opt to use public transportation. Even though I didn’t use a vehicle, it did appear to have great parking location for guests and a great ambiance place to enjoy. Not far from everything the city has to offer and explore. Easy to get around as well.

Super séjour.

Staff spa

Si vous choisissez cet établissement en pensant que vous aurez accès au centre de remise en forme comme cela est indiqué, ravisez vous. Il vous en coûtera 45€, non négociable. C’est donc une publicité mensongère et je n’aurais pas choisi cet établissement si cela avait été clairement indiqué. Par ailleurs Hôtel ne méritant pas ses 4 étoiles: literie médiocre, salle de petit déjeuner minuscule, chambre impersonnel et méritant un rafraîchissement. Responsable à la réception sans aucune préoccupation de la satisfaction client et ayant une haute opinion de leur établissement. C’est le genre d’établissement où on ne revient pas.

Confort, équipement, espace, acceuil etc... tout est bon !

Excellents hotes

Beau spa

Tres bien

The facilities are great but the way they run them is terrible. In house restaurant is unbelievably slow, plan at least 1h per course, if you get it at all. If you eat outdoors, expect to be surrounded by pigeons. You can't use the spa if your swim suit isn't tight enough for the staff to see your balls, and if you didn't book spa access in advance, you need to pay twice: 45 euros for the evening you arrive, and another 45 euros for the next morning if you want to use it before check out, because they charge by calendar day. And you can't use the pool at 1st may weekend, one of their busiest times, because they only open it 3 days later. Our dining experience: We were 4 adults with 3 kids under 5 between us. Staff were good at helping with seating arrangements, but oblivious to the fact that families don't want a 4h dining experience. We got the house 3 course menu, main course showed up 1.5h in, after that they left us staring at our empty plates for over half an hour with no desert in sight. Kids in our party got increasingly cranky (they were good for 2h, but the waiters went AWOL), so had to leave and haggle with manager over bill. Not what you expect from a hotel that is supposed to help people relax. Only positive things i can say is breakfast is good and rooms are clean. That would be ok for a 2* business hotel, but in a 4* Wellness hotel you expect the other stuff to work too.

Chambre pas prête à l’heure on a du attendre dans le hall comme des roumains dans une gare..

Le personnel est accueillant.

Nous étions côté résidence. Très bien sous tout rapport. Le personnel est au petit soin. Surtout le personnel du petit déjeuner. Royal

Chambre tres propre. Mobilier vieilissant . Table basse ayant beaucoup vecu.

Chambres confortables mais un peu vieillissantes. Bord de quai bien agréable

Un bon moment de détente

Super

Merveilleux spa, personnel au top, tout contribue à faire un excellent séjour, nous reviendrons!