Natra Bintan, a Tribute Portfolio

Really nice hotel

活動吸引、湖景美麗、餐廳的食物美味。員工隨時都準備好為住客提供服務，下次會再入住。希望增設健身房。附近的工地工作至很晚，造成嘈音

Excellent service and food. Staff are cheerful and helpful. A great place for relaxing. The shower water supply can be improved.

The tent idea is good & unique. Overall the area was clean. Though you're expecting flies over the food in restaurant every single time. I have informed one of the waitresses and she witnessed a fly staying on a slice of cake. No remedial action was done. We also asked to re-cook some shell-fish because we don't eat medium rare calm or so. They never come back again. What a service! The crystal lake was quite beautiful, however it's not ideal for swimming since only very little area was assigned for that. Otherwise ofr paid water activities.

The tent idea is good & unique. It's clean overall.

飯店人員超親切～房間很可愛！不過飯店內餐廳很普通！建議大家出去走走！

非常近碼頭的酒店，酒店內環境一流，酒店玩的活動算多，不過全部收費計算，個人建議可以租用 scooter代步，價錢相宜，房內有個問題係 shower水力嚴重不夠力，住宿包早餐，早餐味道非常普通。

飯店離碼頭很近會有飯店人員在大廳持牌免費接送.櫃台以英文溝通,沒有中文服務人員.但簡單溝通是可以的.房間很舒適空間也夠大,浴廁在戶外半開放空間,洗澡感覺很好唯一的缺點是水量太小,冷熱不好調,房間一走進去濕氣很重的味道是一大缺點,其餘都很好.晚餐在接待入口的餐廳食物很好吃,早餐在另一間餐廳,為訂房免費附送,算是豐盛,味道和環境都很好!房間走到瀉湖很近下去玩水游泳或玩自費設施都很棒!水很乾淨.check in 時會要求出示訂房代號及回程船票訂單,所以在新加坡買好來回船票把回程訂單給飯店就會安排回程的接送時間及印好船票,輕鬆的到碼頭去.在飯店期間皆以簽帳付款退房時再一併刷卡就可以,不需換印尼幣.整體而言飯店CP質高值得推薦.

帳棚式的設計很特別，戶外還有鞦韆可以盪很浪漫，房間內的裝潢也很棒，尤其是半開放式的浴室，隱密度夠高卻又能享受吹著自然風曬著太陽月亮淋浴的感覺，超棒！潟湖另一頭的 NiBBana 按摩CP值超高，還有專車到大廳接送。早餐選擇不多但還可以，晚上可以向餐廳預訂戶外烤肉，潟湖游泳就不怕水母了！渡假村內有免費的接駁車可以搭乘，飯店的員工都很貼心，除了活動中心穿紅色衣服的幾個員工應對態度有點不洽當。但如果想親近大自然一些，就必須要自費參加活動，不然這個度假村大多都是人造居多，沒什麼自然景觀。 P.S special thanks to employee Sandy, you make our stay great !

We are welcome by the team of friendly and smiling staffs from the resort. Billy helped to check us in and also shared the info of the resort to us. He even buggy us for around for a quick tour. We also went to nearby hawker for some local food and folowed by massage. Food was also good in the resort and we had a wonderful stay.

During our recent stay, we were particularly impressed by the staff, who were exceptionally friendly, attentive, and always ready to help. Their efforts made us feel welcome and special, and the service provided was warm and genuine. The facilities themselves, at least in the unit we occupied, were well-serviced and we were accommodated in many thoughtful ways by the team. However, we did notice that the ceiling of our tent had accumulated mold, which should be addressed through proper cleaning and disinfection. Given the cost of the stay, we feel that such an issue does not reflect the level of condition that guests would reasonably expect. Overall, while the staff and service were outstanding, attention to this maintenance matter would greatly enhance the quality and value of the experience.

Stayed 2 nights for a family vacation (2 adults, 1 2-years-old). Very close to the ferry terminal, with complimentary shuttle bus from/to the terminal and property. The property was great with a huge pool in front of the tents. Breakfast was good, especially the Masala Tea. Would have been even better if the menu changed a little more for the 2 days. The afternoon tea was very cost efficient, but not the highest quality type. The BBQ at tent was a good experience. Had the Indonesian menu, the shirmp was especially good. Inside the tent was spacious and clean.

Well kept, quiet, beautiful spot to just sit back and relax. Staff were extremely friendly and everything was seemless. Would come back and 100% recommend.

Amazing service, great stay!

My family had a blast at Natra Bintan. This resort is very family friendly, all the staff are very polite and helpful. We signed up the kids activities package with Treasure Bay, if you are hotel guest, you will enjoy 20% off discount which is a really good deal as you can utilize the voucher for 2 days span. We also love the food at the hotel, kids eat for free and there is a good variety of choices. I highly recommend this resort and will definitely revisit again in the near future.

Everything’s good, except that the property doesn’t have a gym.

Super friendly and very helpful staff which made it a great holiday. Lagoon was great with lots of different activities. Tents were really nice and clean and loved the outdoor private bathrooms

Beautiful place and staff are so friendly and helpful I will definitely be returning again soon

レストランでのバンドの音が夜22時まで続いていて、低周波が物凄くうるさく感じた。ちなみにバンドもカラオケ大会レベルの歌唱力だったので、非常に残念。

It was a memorable experienced. Majestic and tranquil nature, Awesome amenities and pleasant staffs. Excellent.