德米特拉酒店

半年前預訂時已經要求要兩張單人床房，入住時給的房間一張雙人床，空間超小，大行李箱無攤開取衣物，床邊要側身通行。 向櫃檯反應，推說沒有其他房間可以換...沒有幫客戶解決問題的熱誠，這是我多次住宿羅馬最糟糕的飯店，網路上的照片跟實際落差很大。 房間也沒有咖啡茶包提供。

與網站照片有落差，房間、淋浴間都非常小，浴室也不像照片般新，淋浴門設計不良，洗完澡後水流得到處都是，早餐選擇也少，咖啡還要主動請服務人員提供，唯一好處是地點方便，飯店樓下就有餐廳，而且還不錯吃！

Reception is friendly. Room is clean & big. The mini bar is free at first night. And there is a massage bathtub inside the room. Very good experience during our stay.

房間乾淨整潔，有附設陽台，設施狀況佳，櫃台人員服務很好，離火車站有一段車程但飯店提供免費接送服務，很貼心!

close to main street and station, few minutes walk to everything, convenience

The room is a bit small, it is really hard to open two ful size suitcase

Order 4 star hotel give you another 1 star hotel . 當天抵達時櫃檯竟告知，飯店整修無空房，要求我們入住其提供的其他”同等級”旅館，當場前一對旅客也被帶出現場。只好拖著沉重的行李跟著服務人員走了一公里。結果安排了一星等級品質的舊旅店，和原預定等級天壤地別，浴室淋浴間更是小到僅0.6ⅹ0.6m空間，只能站立無法彎腰，手一抬起洗頭即碰撞門和牆。要求更換正常浴室房間，櫃台回答全店房間都如此，早餐品質更是不需再述。不得其解的是整修工程難道是突發事件?為何不能早幾天或更早通知? 回國mail至hotel.com要求說明給公道，卻得到回覆:他們也是前一晚上才獲得該旅館通知，請自行撥打電話和售後服務部門聯絡。難道貴平台各部門只管銷售，各部門獨立管轄，無法為顧客傳遞?

Clean rooms, courteous staff

Hotel molto ben tenuto a poca distanza da Roma Termini ma anche dal centro. Ottima colazione. Personale gentilissimo. L'ottimo rapporto qualità/prezzo. Forse migliorerei il regolamento della temperatura nelle camere (d'inverno è molto caldo). Inoltre eliminerei il surplus del 5% sulla tassa di soggiorno, se pagata con carta di credito. Ci ritornerei sicuramente.

Camera, personale, servizi e posizione

Equipe, aconchego, limpeza e localização

Dieses Hotel ist wirklich ein Knaller ! Das Personal sehr freundlich , alles sehr sauber , das Frühstück sehr gut und völlig ausreichend . Wünsche vor Ort wurden innerhalb von 10 Minuten erfüllt . Ich war schon öfter in Rom , aber sowas habe ich noch nicht erlebt . Außerdem ist das Hotel super gelegen . Ich hoffe , das ich nach dieser Bewertung selbst auch noch einmal ein Zimmer bekommen kann und nicht ausgebucht ist . Fazit : Preis-Leistung ist eine glatte 12 von 10

I really loved my stay! The room was great, super clean and comfortable, and the buffet breakfast was delicious!!

Ha estado perfecto. Perfecta ubicación y el servicio un 10.

Reception da migliorare

We enjoyed our stay. With three beds in the room, there isn’t a whole lot of space around the luggage. Room was clean. Breakfast was good. Bathroom was spacious and clean — water pressure was amazing in the shower. Great restaurants across the street. An American breakfast joint is right next door. We walked to all of the tourist sites from the hotel. We were a little confused during our first entry into the building. The sign read that customer service was on the first floor. We had to go up a full flight of stairs to get to the first floor. Nothing major. Just something for other folks to know when they are looking to check in.

Americans, this is a Holiday Inn level hotel with excellent staff, adequate if unimaginative breakfast, clean as a whistle, but most definitely not 4 star. A decent 3 star. Bathroom with shower in an impossibly high bathtub (60yo and above forget it) and lousy bath amenities. Good location saves it a bit

Room has just what is desired for a convenient stay. Location excellent with train station, and many restaurants, in short walking distance. Staff very friendly, and allowed us to store luggage until next day.

The room we got was very small. Walls had some scuffs. Water pressure in the bathroom sink is strong so it splashes if you turn it up. Breakfast is bare with minimal quality and options. Only 1 elevator and very slow. Building has 3 hotels on each floor.

Front desk staff on check in was good, lots of training going on, but the staff at breakfast was not nice and couple not really understand English. Was more concerned if I paid for breakfast, had to go to front desk, and she did not get it, and just gave up. The hotel had a lot of stairs to carry up and down luggage and not designed for travelling tourists.