罗马凯撒酒店

I made the mistake of booking a night here before an early flight, and it was an absolute disaster. The so-called “Comfort” room was anything but—shabby, outdated, and barely scraping 3-star quality, yet they have the audacity to call this place a 4-star hotel. What a joke. To make matters worse, at least five rooms on my floor were sold to a rowdy school group (apparently a common practice here), turning the hallway into a chaotic playground. Screaming, running, slamming doors—you name it. Sleep was impossible. When I politely asked the receptionist to intervene, nothing changed. When I requested a room change, they flat-out refused, claiming there were no available rooms. The staff couldn’t have cared less, and neither did management. If you value your rest, your money, or basic hospitality, do yourself a favor and book somewhere else. I wouldn’t stay here again if it were free.

They are so careless no one answers at all

ok

Quite far from downtown. And the bus service that was outside the hotel has now been discontinued. Otherwise a nice hotel, decent room for the price that we paid.

The only reason I made it 2 stars instead of one is because the after hours person in reception was actually really nice and went above and beyond in helping me. If more people were like him, the hotel would have a chance. The aggressive people in the day should be ashamed. Let me start: First- they have a card with a QR code for having snacks and food brought up. The bar code just goes to their website not menu. When you call down and ask for the menu, they say it is at the front desk. So you go down. Then they say it’s at the bar. The bar says there is no such thing. And they won’t send a drink up because it’s for “safety.”. There is no room service or snacks to be sent up after being sent around to different people. Second, when you tell them you have to have a meeting right at check out and they say “ok” you can expect to have your meeting disturbed multiple times by an aggressive front desk asking to confirm you are in a meeting. When your boss is irritated after the call from the disturbances, they will chase you down and disrupt that conversation to tell you that you need to finish check out, despite telling them that you will handle it after. Half of my credit cards refused payment because it is a “questionable vendor” Then when you order a Long Island, instead of telling you they ran out of Coca Cola (!!), they will make you an abomination with sugar free peach soda. Then make you sign before agreed to remove. Aggressive front desk demands you pay because you sign

Excellent service. Clean and comfortable. Excellent location. Highly recommended!

Hotel muy bien ubicado en los suburbios. Contaba con estacionamiento. Y buena comunicación con el centro de la ciudad ya que en la puerta del hotel pasaba un bus. Muy buena experiencia.

Decent stay.

We only stayed 1 night and headed to the airport the next morning. No issues. The hotel just seemed a bit outdated.

Staff was amazing …. Especially Angelica …. Lobby was really nice ….. but as soon as you get to floors with rooms all is so different …. Carpet seems 100 years old and very very dirty. Rooms are really dark and musty. Had trouble breathing for how dusty and moldy it was. Bed was comfortable but because of the surroundings it was hard to get a good nights sleep. So sorry for the comments but really did not like or find it up to par.

Had a nice bar and food was good. Friendly staff.

Buen servicio y limpieza.

Its a Basic Hotel with Appropriate Service & Romos. Its ok For 1 Night before Our Flight. GRATEFUL

We like that it's out of the city. We didn't love that there was no AC... and the soccer field is right below so that can be loud. But all in all great place. No frills, but pleasant and comfortable.

Great service!

They gave the keys of our room to another couple who ended up opening our room door at 9pm. The next day someone from reception opens the door at 9am making sure its our room...

Great staff and hotel

The only issue was breakfast on the last day. Too crowded. But i guess it was due to a shcool stay at the hotel.

It was amazing experience

The front office lady that checked me in was RUDE .Sorry would never go back there because of her.The carpet in the rooms and the hall was dirty need to be renewed.Where you can shower is tiny covered with a shower curtain all the water flow and go all over the floor.For 1 night and the price it is ok