箱根百夫长别邸酒店

nice STAFF

酒店裝潢非常典雅，房間寬敞舒適，溫泉對皮膚很好，浸完皮膚潤澤。酒店客房不多，客人可以享受寧靜寫意的假期。一泊兩食的食物不錯，不至於非常美味，但十分精緻。

Nice staff, facilities and environment.

所有員工都很親切有禮

非常好的體驗！服務非常滿意，員工很有禮貌！設施新，空間夠大，唯一不足是房間的溫泉位置偏細！但是，入住時 員工會主動幫忙預約房外私人風呂！約50分鐘時間，也足夠！ 下次都會希望再入住：）

This hotel is amazing! I would like to stay there again! Great staff, amazing rooms, unexpected great amenities, the dinner was delicious.

人手不足，車位不足，裝潢和裝飾都怪怪的，房內的風呂缸超小，員工態度不錯較熱情

各方面都有中上表現，酒店夠新，員工有禮，服務良好，食物美味新鮮，環境清潔寧靜，設施完善。 房間露台欄河設計略為簡單， 感覺安全不足。

We had an amazing experience here. The staff were amazing, the rooms very comfortable, the food fantastic. It is a bit further away from the main activities of Hakone, but the team will help you navigate the bus system, which was relatively efficient.

The Centurion Hakone Bettei is a serene and beautifully designed ryokan that excels in hospitality, cleanliness, and overall comfort. The staff are exceptionally attentive, often providing personalized service and helpful shuttle support that enhances the stay. Rooms are peaceful and thoughtfully styled, many with private onsen baths that offer a relaxing, intimate experience. Meals—especially dinner—are generally delicious and well presented, adding to the sense of luxury. That said, the hotel’s quiet setting also means it’s a bit remote, so transportation can be less convenient. We found the private baths smaller than expected, and breakfast leans more Japanese than Western. Prices are on the higher side compared to simpler ryokans, which may affect value for those prioritizing convenience or larger facilities. Overall, Centurion Hakone Bettei is an excellent choice if you’re seeking a tranquil, high-service retreat—perfect for unwinding, but less ideal for travelers who want easy access to sightseeing or budget-friendly options.

The ryokan feels very good, new yet also traditional and quiet. Facility/Amenities: Heated tatami floors are good taste. Things I loved in the room - 3D shower, Dyson hair dryer, foot massage machine. The reserved bath is great. The public bath is small for a public one but I ended up being the only person at the time I used it so that was ok. Things I didn't like - it is too bad the bath tub in the room was bath salt based. I also didn't expect an uphill going to the ryokan from the bus stop so that was exhausting. Food: Food was good, especially breakfast. (Dinner options is sukiyaki and shabu shabu so they are just expected level)Things I wish were available - for the price, I feel like food service could have been in the room. Service: I felt the management is putting a lot of effort in providing English speaking staff, but I preferred, at least, the option, of Japanese speaking staff. Explanation of food for example, was very simple. A few words, which does not do justice to the quality of the food being served.

An out of this world experience. Excellent food and service. Second time coming and will return.

Secluded beautiful area and amazing hotel

Beautiful setting. High level service. Great food.

料金とサービスのバランスが取れていると思います。

すき焼きの夕飯も良かったのですが、朝食の白飯が釜で炊かれていて美味しかったし、鯵が肉厚で見たことのないような品で感動しました。

スタッフの方がとても明るくフレンドリーに話しかけてきて頂き元気な気分になりました。庭の木も綺麗に手をかけていて非日常的な時間を過ごすことができ又行きたいと思いました。

客室のお風呂が自然と一体化していて癒されました。スタッフは、客同士の会話をさりげなく聞いていてさりげなくアドバイスしてくれます。しかも違うスタッフ２人とも。とても良く教育されていて素晴らしいです。大浴場は小さかったので貸切露天風呂を無料でチェックイン時に予約できますので、おすすめします。食事も美味しかったです

サービスが素晴らしかったです

Peaceful, relaxing, onsens were so perfect. A great break from the hubbub of Tokyo. And our day of visiting in Hakone was beautiful.