Centurion Hakone Bettei

Exceptional staff and service. Wonderful food, loved the onsen

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We loved this unique, quaint, and authentic Japanese hotel.

Easy to get to, amazing staff that can flexibly switch from Japanese to English if needed. Food is amazing, the Japanese Breakfast is both beautiful and delicious. Nice accommodations, calm hot springs baths, both public and private. Would return for another Ryokan getaway.

スタッフの方は皆さん親切でフレンドリーでした。質問や依頼にも快く答えてくださって大変感謝しております。

We had an amazing experience here. The staff were amazing, the rooms very comfortable, the food fantastic. It is a bit further away from the main activities of Hakone, but the team will help you navigate the bus system, which was relatively efficient.

The Centurion Hakone Bettei is a serene and beautifully designed ryokan that excels in hospitality, cleanliness, and overall comfort. The staff are exceptionally attentive, often providing personalized service and helpful shuttle support that enhances the stay. Rooms are peaceful and thoughtfully styled, many with private onsen baths that offer a relaxing, intimate experience. Meals—especially dinner—are generally delicious and well presented, adding to the sense of luxury. That said, the hotel’s quiet setting also means it’s a bit remote, so transportation can be less convenient. We found the private baths smaller than expected, and breakfast leans more Japanese than Western. Prices are on the higher side compared to simpler ryokans, which may affect value for those prioritizing convenience or larger facilities. Overall, Centurion Hakone Bettei is an excellent choice if you’re seeking a tranquil, high-service retreat—perfect for unwinding, but less ideal for travelers who want easy access to sightseeing or budget-friendly options.

The ryokan feels very good, new yet also traditional and quiet. Facility/Amenities: Heated tatami floors are good taste. Things I loved in the room - 3D shower, Dyson hair dryer, foot massage machine. The reserved bath is great. The public bath is small for a public one but I ended up being the only person at the time I used it so that was ok. Things I didn't like - it is too bad the bath tub in the room was bath salt based. I also didn't expect an uphill going to the ryokan from the bus stop so that was exhausting. Food: Food was good, especially breakfast. (Dinner options is sukiyaki and shabu shabu so they are just expected level)Things I wish were available - for the price, I feel like food service could have been in the room. Service: I felt the management is putting a lot of effort in providing English speaking staff, but I preferred, at least, the option, of Japanese speaking staff. Explanation of food for example, was very simple. A few words, which does not do justice to the quality of the food being served.

An out of this world experience. Excellent food and service. Second time coming and will return.

Secluded beautiful area and amazing hotel

Beautiful setting. High level service. Great food.

料金とサービスのバランスが取れていると思います。

すき焼きの夕飯も良かったのですが、朝食の白飯が釜で炊かれていて美味しかったし、鯵が肉厚で見たことのないような品で感動しました。

スタッフの方がとても明るくフレンドリーに話しかけてきて頂き元気な気分になりました。庭の木も綺麗に手をかけていて非日常的な時間を過ごすことができ又行きたいと思いました。

客室のお風呂が自然と一体化していて癒されました。スタッフは、客同士の会話をさりげなく聞いていてさりげなくアドバイスしてくれます。しかも違うスタッフ２人とも。とても良く教育されていて素晴らしいです。大浴場は小さかったので貸切露天風呂を無料でチェックイン時に予約できますので、おすすめします。食事も美味しかったです

サービスが素晴らしかったです

Peaceful, relaxing, onsens were so perfect. A great break from the hubbub of Tokyo. And our day of visiting in Hakone was beautiful.

The perfect relaxing location for anyone looking for a peaceful break from the bustle of Tokyo. The attentive service made the stay even more stress free and relaxing. The meals were exceptional and delivered in cozy private dinning space. I will be recommending this to anyone thinking of going to Japan.

Great service, very friendly and helpful staff. Room was nice and spacious. Would stay again. Food also was included and very good

昨年から2度目の滞在。価格とお部屋やお料理、サービスのバランスもよく、外国人観光客からの人気も高まる中で、日本人観光客にとっても価格に見合った、もしくはそれ以上の安らぎの時間を提供していただきました。お料理は日によって選べるすき焼きとしゃぶしゃぶの夕飯と、和食と洋食から選べる朝食付き。ベランダには露天風呂がついている和室で、大きめのベッド２つがついており、部屋だけでものんびり滞在しやすい仕様になっています。 ホテルが提供する旅館としての強みをフルに発揮されており、和洋折衷のバランス感覚が随所に光っていると思います。大浴場など一部年季の入った設備もありますが、手入れの行き届いた施設です。何よりスタッフの方々の感じがよく、男性スタッフも柔らかい対応の方も多く、長く働かれている女性スタッフの方もいることで、安心感と信頼性が高まっています。 また、機会を見て再訪したいと思います。