箱根宫城旅馆

Hi, I am sorry to say that Expedia Group has cheated on us!!! I know these are harsh words but unfortunately this is the reality. We, a group of 5 friends, had decided to explore the Hakone on 24 & 25 July 2020. For our stay in Hakone, we decided to book our hotel from a reputed organization i.e. “Expedia group”. On Expedia website we searched for an accommodation (single room) for 5 adults, and we got an offer for 18,182 JPY per night (with taxes it comes to 20,000 JPY). The payments / booking details are given below:- As can be seen in the details above that the booking is for a “Japanese Style Room for 5 Guests”. On 24th evening when we reached at hotel, we got a shock, when front desk staff at hotel reception told us to pay additional 13,000 JPY for the room. We tried to convey to the person at reception that we have booked the room for 5 persons from “Expedia” and the payment has already been made but she insisted that we need to make the additional payment. I paid additional 13,000 JPY. More than commercially, it was a mental harassment for all of us (Especially for me who had booked the hotel). I was under the impression that a reputed travel group such as “Expedia” does not trick their customers with such hidden charges but unfortunately what I experienced was totally different. All in all this spoiled our whole trip. I expect you to look into the matter and let me know how you would be compensating us for all this suffering that we have gone through.

They didnt had hot water facility and the temperatura outside was 6 degree

Real japan. Very friendly

Japanese style hotel and amenities. It's dated and shows wear and tear.

Some communication issues as limited English and was more difficult to reach then anticipated with heavy suitcases (up a steep hill, narrow street). Only one dinner option open in area. Otherwise was a nice room, clean etc

Really great spot to stay. Immaculately clean, orderly rooms. Owner is a friendly, personable gentleman. There was almost never any staff on-site so would be difficult for someone with any sort of needs.

The host(or owner) is very friendly and helpful. She came down looking for us when we have not reached. She recommended us the attractions and how to get there. She speaks chinese too! A plus for us since we cant speak Japanese.

This is a beautiful place to stay. Very traditional. The host was ultra-helpful. The location is good once you've sorted out the buses (Gora is a very steep climb from the house - possible for a fit person without luggage in the daylight but very difficult in any other circumstance). Only one quibble. There is a small kitchen area but no facilities for washing dishes etc and the hosts do not provide this service.

The hotel was being renovated and under construction. That would have been good to know prior to booking.

I booked two rooms but only had one available. They said it’s really full that day. But I booked in advance and fully paid. How come they over sold their rooms! So they could only provided a no toilet no heater and really small room for my husband. Public toilet has no hot water and far away. I feel being cheated !!!!! It’s so cold in Hakone!

The room smelled moldy, and the temperature was very inconsistent

The stay is great except the location is not so good.

Check in and check out was extremely smooth.

Hotel is located not so near Gora station so we have to get a taxi every time. On the last day, the owner is kind enough to send us back to the station.

It is close to Hakone-Yumoto station through a short hike. However getting there is all uphill and at night it is dark and quiet. Do not recommend for single female. I got there in the evening and no one at front desk. I sat and waited for 30mins and tried calling and no one answered. I ended up using Google and found another review that told us it was self check in. So I walked took a key and walked about until I found a room. Room itself was big and comfy. In the morning no one was at front desk. This information needs to be on the posting so others are aware because I surely felt creepy.

This place is so weird and scared. When we arrive there is no host

Staff were friendly and check in was easy. It was a hilly walk from the station.

Highly recommended. Near bus stop. See G map before heading off

No shower as expected, no towels, poor advice about travel

fantastic historical japanise style of the room, more of a flat in size