Hakone Miyagino House

和室4人部屋布団4枚の表示だったのに 2人のカウントになっていて、メールで問い合わせしたのに大丈夫と言われ、着いたら倍とられた。二階の青年達の騒いでるのが2時までうるさくて寝られず、苦情も言うところも人が居なくて苦しかった。お風呂はシャワーのみで強くてでかた悪く、痛かった。

Hi, I am sorry to say that Expedia Group has cheated on us!!! I know these are harsh words but unfortunately this is the reality. We, a group of 5 friends, had decided to explore the Hakone on 24 & 25 July 2020. For our stay in Hakone, we decided to book our hotel from a reputed organization i.e. “Expedia group”. On Expedia website we searched for an accommodation (single room) for 5 adults, and we got an offer for 18,182 JPY per night (with taxes it comes to 20,000 JPY). The payments / booking details are given below:- As can be seen in the details above that the booking is for a “Japanese Style Room for 5 Guests”. On 24th evening when we reached at hotel, we got a shock, when front desk staff at hotel reception told us to pay additional 13,000 JPY for the room. We tried to convey to the person at reception that we have booked the room for 5 persons from “Expedia” and the payment has already been made but she insisted that we need to make the additional payment. I paid additional 13,000 JPY. More than commercially, it was a mental harassment for all of us (Especially for me who had booked the hotel). I was under the impression that a reputed travel group such as “Expedia” does not trick their customers with such hidden charges but unfortunately what I experienced was totally different. All in all this spoiled our whole trip. I expect you to look into the matter and let me know how you would be compensating us for all this suffering that we have gone through.

It's a good place for the week end. The host is a very kind person.

植木がキレイでいい感じ。

They didnt had hot water facility and the temperatura outside was 6 degree

部屋から富士山も見えて満足でした。

Real japan. Very friendly

La maison est agréable mais située un peu loin de tout. Il n'y a pas de bain commun mais une douche spartiate . J'ay ai séjourné un week-end où des jeunes avaient décidé de faire la fête, ce fut extrêmement bruyant.

一泊するなら十分だと思います。 スタッフの方も親切な方で、又来たいと思える旅館でした。

改装が必要。 泊まった部屋は至る所の床が抜けそうだし、カビ臭かった。 部屋に対してテレビも小さく見づらい。

Les chambres réservées ne correspondaient pas à la réservation (pas de douche individuelle mais collective). Pas d'air climatisée dans une des deux chambres bien que la température extérieure affichait près de 40°. Aucune solution de rechange sur deux nuits et absence des olsen pourtant prévu dans l'hôtel. La réception vide la plupart du temps et ne parlant pas un mot d'anglais.

J'ai reserve via expedia 4 futons. A l'arrivee letanlissement m'en fourni que 2. Negociation impossible malgre ma reservation aux normes. J'ai demande un draps ou une couverture en plus ce qui m'a ete refusé. Salle de bain partagee en travaux ou a l'abandon ... difficile de faire la difference. Puis indique a 12 minutes de la gare vous pouvez doubler le temps voir le tripler si vous etes charges avec des valises ( chemin en escalier exigu et extremement pentu = dangereux)

Japanese style hotel and amenities. It's dated and shows wear and tear.

Some communication issues as limited English and was more difficult to reach then anticipated with heavy suitcases (up a steep hill, narrow street). Only one dinner option open in area. Otherwise was a nice room, clean etc

Really great spot to stay. Immaculately clean, orderly rooms. Owner is a friendly, personable gentleman. There was almost never any staff on-site so would be difficult for someone with any sort of needs.

The host(or owner) is very friendly and helpful. She came down looking for us when we have not reached. She recommended us the attractions and how to get there. She speaks chinese too! A plus for us since we cant speak Japanese.

This is a beautiful place to stay. Very traditional. The host was ultra-helpful. The location is good once you've sorted out the buses (Gora is a very steep climb from the house - possible for a fit person without luggage in the daylight but very difficult in any other circumstance). Only one quibble. There is a small kitchen area but no facilities for washing dishes etc and the hosts do not provide this service.

The hotel was being renovated and under construction. That would have been good to know prior to booking.

The living area was nice but toilet and bathroom area ice cold since the heat from the air conditioner doesnt reach there. We went there dec 30 th so its probably not a problem when its warm outside.

I booked two rooms but only had one available. They said it’s really full that day. But I booked in advance and fully paid. How come they over sold their rooms! So they could only provided a no toilet no heater and really small room for my husband. Public toilet has no hot water and far away. I feel being cheated !!!!! It’s so cold in Hakone!