旧轻井泽大酒店

The staff were very attentive in the quiet period of January. Not many people in the hotel. Room is spacious for a family of 4 (including 1 teenager and one adult children).

Very nice, but you will need a car or taxi to get around.

Beautiful hotel with a professional staff, ready to help. Great breakfast buffet, with plenty of options.

This hotel is classy and elegant. Our stay was excellent and our French dinner was marvelous. I would highly recommend this hotel

I have stayed in this hotel for the last three times on a yearly basis.Very nice and satisfied.But on this trip, I am disappointed as I have booked a Premier twin room (43 sq m) but was given a room of 39 (sqm). However, I believe that it would be better if I had check in on weekdays instead of Saturday. Stay from Saturday and checked out on Wednesday.

Slightly pricey but is a very nice hotel. The buffet breakfast could be better.

Really nice room and great bathroom. Wasn’t expecting to see cleaning towels used by housekeeping left lying around in the bathroom sink considering the nightly rate and parking was really limited. Bed comfortable and generally a good night’s stay

The room quiet Big and comfortable, feel good services and nice environment. I will be back if visit Tokyu next time.

Room was spacious. Rooftop hot spring was really good, they prepare everything for you, that’s very nice. The only thing that need some improvement is their front receptions’ knowledge about local transportation. We were given the wrong information and made us walk extra 15 to 20 mins to a further bus station when there is one just 3 mins away from hotel.

Spacious clean and very new room. Big comfortable beds, the toilet was modern and luxurious. What left the deepest impression on us was the very warm service by the hotel staff. The receptionist went out of his way to help us make dinner arrangements, and even offered to help us pre order our dinner as he found out the restaurant we wanted to go to only spoke Japanese and we did not. Very touched by the kindness and care!

Very nice setting, huge bathroom, bed and room! Staff is very helpful too, Everything is perfect!

Everything / location / onsen / room / service all very good.

Very good hot spring

Excellent restaurant for western dinner Romantic hotel great for couples

Very classy hotel with great atmosphere. Definitely going back again.

The facilities and services were good but too expensive.

This hotel is so strange. The lobby and entrance area feel like a senior living community. Fake flowers and strange decor. The rooms on the other hand are spacious and contemporary and the Onsen is divine. And the staff would make great guest stars in a Twilight Zone episode. I can’t say we had a bad experience but I did run through the lobby with my eyes shut to get to our room.

Hotel is clean, comfort, big room. Hot Spring is very good, perfect for our trip

The only drawback is the hotel is slightly far away from Karuizawa Station. It's a good 12-15 minutes walk. Otherwise, the room is spot clean. The staff is exceptionally friendly. Breakfast is highly recommended.

Was pleasantly surprised at the quality of the hotel facilities. Pictures online didn't do it justice. Staff were accommodating and the room was so nice. The hotel restaurant had a slow pace but the food was excellent and waitstaff made sure to go the extra mile.