西山温泉庆云馆酒店

服務親切

Nice Hotel

十分滿意，下次會再來

The shuttle ride up to the onsen is a treat in itself - beautiful views of Japans incredible landscapes. The staff are incredible. The welcoming experience was the best we’ve encountered. We enjoyed a private onsen and were awed by the beauty and peacefulness of it. The food was so fresh, exquisite and filling! The attention to detail from prepartion to serving of meals is unmatched. We really appreciated the patience of the staff to help us understand how some items are to be eaten. The hotel itself is older and could use some updates. However, it is a gem and we hope to come back on our next trip to Japan.

By far the best stay in our 3 weeks in Japan. We were treated like celebrities. The dinner and breakfast are extraordinary. The onsen baths a dream. The location spectacular

Due to an incident with our car, we had to postpone our arrival date at the last minute. The hotel allowed us to do so at no extra cost. In the end, we even got a free room upgrade (because the hotel then had an incident with the rooms...;)

行き届いたおもてなしがよかったです。

I had the incredible chance to stay at the world’s oldest hotel, and it genuinely lived up to its legend. From the moment I arrived, I felt like I was stepping into a different era — not in a museum-like way, but in a quiet, living continuation of tradition. The surroundings are stunning: mountains, rivers, pure silence. It’s the kind of place that invites you to slow down and just be. The hot springs were a highlight — natural, healing, and beautifully maintained. I left feeling physically and mentally reset. Meals were exceptional — local, seasonal, prepared with real care and balance. You can tell this isn’t just hospitality, it’s heritage passed down through generations. The staff were some of the kindest and most thoughtful people I’ve ever met. Discreet but always there when needed, with a level of attention that feels almost forgotten in today’s world. It’s more than a hotel — it’s an experience of Japanese culture, stillness, and deep respect for nature. I honestly hope my descendants can visit this place another 1,300 years from now. It’s worth preserving forever.

My son and I thoroughly enjoyed our stay at this ryokan. The food, service, and the onsens were fantastic. I will gladly come back in the future. A special shout-out to Thuy, who took care of us during our meals!

This is a once in a lifetime experience. Beautiful hotel built in the mountains above free flowing river. It was like taking a step back and getting a glimpse of Japan past. Highly recommend

Atmosphere, beauty, the service were top notch

温泉は✩5つ、歴史ある温泉をいつまでも残して欲しい。若手スタッフのこれからを期待したい。ベテランスタッフに心救われる。建物の老朽化は致し方ないと思う。

Oldest hotel in the World

かなり交通が不便なところで驚きましたが、滞在して良かったです。スタッフの方の対応、お風呂が大変素晴らしかったです。

Far in the mountains, but nice.

A very enjoyable experience as the oldest hotel in the world. The food is a bit intense for foreigners, but excellently presented and flavorful nonetheless. Extremely professional staff. The room has beautiful scenery of the river and a cozy interior space.

Absolutely beautiful property, a timeless set up with an amazing view. The food provided was also phenomenal and very generous amounts

Very nice and friendly staff. Everyone greets you as you walk by. The negative is that neither of the non-reserved outdoor baths have a locker to put our valuables. Some of the wood in the baths are a little slippery as well. Otherwise we had an amazing stay and I’ll come again.

良い旅館だと思います。

まず、世界最古のホテル、これを今まで維持してこられたその歴史の重さに敬意を表したいと思います。それから料理の素晴らしさ（味、器、量など、この宿泊料金からは素晴らしいの一言です。）また温泉の素晴らしさ（ある程度の濃度を持った源泉を文字どおりたっぷりと湯船に注ぎ込むほか、館内の蛇口にまで供給し尽くしている）も体験させて頂きました。またいつの日か訪れたいと思います。ありがとうございました。