NS Elegant Dwelling Mercu Summer Suite

I think for the room of apartment was good. but I don't like about their attitude when I want to check in, I have to wait 1 hours before check in to the apartment. last but not least when I want to check out they makes me waiting for an hour again. I have many agenda and I have to reschedule of my agenda. it's bad services ever .

The room a quite smelly. No iron even though ask for several times. The person deal with me cheat on me. Not give back the refund money for the room deposit!

Check-in saja tidak bisa, resepsionis tak ada.

Sangat mengecewakan. Realita kamar tidak sesuai pesanan. Dari awal sudah tidak menyenangkan. Check-in kamar sangat terlambat. Sebelumnya tidak ada pemberitahuan dari pemilik kepada kami. Sehingga saat kami akan check-in ada kendala. Kita tidak diberitahu dimana ambil kunci kamarnya. Sehingga saya harus hubungi traveloka pusat dan sy mendapat no telp nya. Tp tdk segampang itu, owner tdk bisa dihubungi. Puluhan kali kami hubungi tp tdk bisa. Pekerjanya jg tdk mau mengangkat telp kami. Setelah habis Ashar baru kami bisa komunikasi dan memperoleh kamar yg tdk sesuai pesanan. 2 Unit Queen bed yg dipesan, hanya ada 1 Unit Queen bed dan 1 sofa. Kemudian dari 2 malam yg kami pesan, sy langsung diingatkan untuk pindah kamar besok nya. Sy berharap fasilitas kamar akan lebih baik. Tetapi kenyataannya luas kamar tdk lebih baik. Jaringan internet buruk dan tdk bisa, AC 1 Unit rusak, alat kamar tdk ada, msh 1 Queen bed room. Hari ke 2 pagi2 hari sy hrs sdh persiapan. Hingga 1/2 hari, baru kami bisa keluar untuk jalan2. 1/2 hari waktu habis utk menunggu. Hari ke 3 hari hrs check out. Sy diinfokan dari jam 10. Dan baru ketemu pertengahan hari. Sy minta deposit uang 150 Ringgit ttp hrs menunggu bosnya Mohammad Safik. Mohammad Safik janji akan dtg 10 menit lg tetap lebih 1 jam tdk dtg. Akhirnya krn terlalu lama, kami pun tdk ingin liburan kami hanya utk menunggu dan kami putuskan untuk keluar berjalan ke tempat di sekitar Kuala Lumpur. Seharusnya kami ingin ke tempat lain di kota yg agak keluar dari Kuala Lumpur. ttp semuanya dibatalkan. Sd dgn sy tulis ini, sy belum tau kapan deposit bisa kami terima. Saya sudah info no rek utk ditransfer.

There was a problem during the check in. We have to wait almost 3 hours for the owner to response. At that time we already give up and lodged our complaint to ota. Luckily before ota find us another accommodation, the owner response. As a sign of apology, the owner give us better room to stay. The worker also helped us to carry our bags to the room. Please prepare for the room deposit. The room was clean and comfortable. Several problems occur such as leaky kitchen sink and electric kettle not functioning. However, the owner responded immediately and replace the kettle. The leaky sink I requested him to repair next time for future guest. Beware to leave your food expose since this room is full with tiny cockroaches. The WiFi works really great and very fast. We can watch YouTube from the TV all day long without any buffering. The location was very strategic since it is near to monorail station (10 minutes walk). Easy to find Grab also. Below the apartment, you can find 24hr convenient store. During check out, the worker again helped us to carry our bags to the lobby. The owner cannot come and he requested if he can transfered back the deposit money via bank transfer. I demanded it to be by hand since we need it urgently but he was outside during that time. We agreed for the transfer but unfortunately he used IBG instead of instant transfer. Meaning we need to wait for another 1.5 days to receive the money. In conclusion the stay was moderate and a little hiccup during the check in and receiving back the deposit money.

Tidak bisa check-in karena pengelola apartemen tidak bisa dihuhungi tidak bertanggung jawab jahat karena kamar dijual. Kepada pihak lain dengan harga yang lebih tinggi mengingat pas momem tahu berhati hati lah.

Owner menipu. Jangan booking and bayar bilik ni. Tunggu 2 jam lebih, kata nak bagi kunci. Tak de orang datang. Minta replace bilik pun, agen online lembap nak settle.

Hi. I will give some reviews for this apartement. But before that let me tell you what you should do once you arrive on this place. You have to directly contact the person who owned the room since the receptionist won't know about your booking. You will got the detail on your mail after booking. Room is clean. The water heater works well. But I found the hairdryer not working. The stove is usable, you can cook everytime you want. Refrigerator is ok. Balcony provided as our request. But you can't find many channels from the TV. One more, please make sure the owner provide the bath soap. You also need to make sure the WiFi is working before the person who give you the room key leave. When you want to check out, just leave the room key in the locker provided. Deket banget sama KL tower dan Twin tower. So far, love this place! Tempatnya seru, ngga ada yang gangguin, bebas deh kaya rumah sendiri hehe 😄