Maple Resort(枫叶度假村)

My experience at this resort was very disappointing. The property is practically empty; there were only 1 or 2 staff members and, from what we could see, no other guests. From the beginning, we were given incorrect information. We were told that breakfast started at 8:30 a.m., but when we arrived at the restaurant, we were informed that it did not start until 10:00 a.m. After waiting for an hour, the employee named Angel finally informed us that there was actually no chef available and that breakfast would not be served. We were made to waste our time without receiving clear information from the start, which demonstrates a lack of organization and professionalism. Additionally, the jacuzzi is very poor. The water is not hot at all; it is barely lukewarm, which is completely disappointing for a resort that advertises this amenity. The main restaurant was closed, and we were not informed of this until after we received our reservation confirmation email. This type of information should be clearly communicated before a guest finalizes their booking, as it is an essential service within a resort. During our stay, there was also no room service or housekeeping provided. At other resorts, housekeeping typically stops by at least to make the beds or tidy the room, but in this case, no service was provided at all. The experience fell far below what was promised and did not meet the minimum standards expected of a resort. I would not return and would not recommend this property.

Todo estuvo impecable. Excelente!

Todo hermoso solo considerar el camino para llegar es terracería preferible ir en troca

Muy bonita y relajante

Great place and love the dogs!

The staff were very friendly. Our bungaló had very nice amenities. Every room had a nice view of Guadalupe Valley. The resort is still curently undergoing construction and the restaurant was not open. It will be an even better resort once the construction is completed.

Excellent staff

Excellent staff

The resort was in middle of no where need to drive about 15 minutes off road to get the resort normal car its hard

Very Beautiful Place

Place was wonderful, it’s on the pricey side, very rustic roads, literally driving up hills, best if taking a truck or SUV car .. Overall great service

El lugar es hermoso, el resort con lindas instalaciones y cómoda habitación. Lamentablemente el encargado del UNICO restaurante actualmente en la alberca fue despota y atendiendo amablemente solo a quien el quiso ( mujeres!) . El hotel se encuentra en una zona muy alejada de otros lugares asi que la unica opcion para cenar es ahi y decidió cerrar 40 minutos antes sin previo aviso :). Entre otros detalles. Creo que es un sitio precioso que podría explotarse increiblemente pero le falta mas atención al huesped.

Rented the large 3-bed cabin (#1). Looks very nice until you start to notice the details. Dirty pool upon arrival, no hot water and mice inside. Asked for mouse traps, (Ruben) never came. The whole upstairs squeaks so much and so loud. Bathroom in large bedroom is soo uncomfortably situated. Watch your head as you get up from the toilet. Banged my head twice. Would definitely NOT stay there again.

I really loved the property, our room was clean the pool was really nice and relaxing.

Great hotel in Valle Amazing pool and bar I just loved it

Love it

Excellent

Me encantó el lugar, estuvo muy agradable nuestra estancia, tiene mucho para disfrutar en familia, lo malo es que no pudimos conocer el restaurante fortuna pero una vez que vuelva a estar esa área del restaurante nos gustaría estar de nuevo!

Overall nice

Greta please to spend some time, restoring was closed but everything else was excellent