西泽温泉度假村

Room was not available upon arrival and hotel was fully booked. Poor management

The hotel was lovely, they upgraded our room Upon arrival free of charge. The staff were friendly and helpful, the food was great too however the restaurant area was really dark. The indoor pool was my favourite part of the hotel however the hamam service was not that great I would recommend to go out of the hotel maybe to a different spa if you are looking for hamam service. The hotel was not too far from malls or the old city markets, also Marrakech’s most popular club 555 is five minute drive away. Was definitely a pleasant stay would recommend to friends and family.

Nice hotel, service could have been better for a five star hotel. The rooms are nice and clean, and the hotel is next to a great mall. Apparently they off a free shuttle service to the airport but when asked about this they said no.

My wife and I came here for our honeymoon and had the WORST experience. Upon arriving, we were put in the wrong room (standard) when we purchased an executive suite. We paid double for a room for our special week, only to be extremely disappointed. Which is NOT OKAY!! No coffee for coffee maker, and mini bar basically empty. As for management, knowing we had a flight in about 2 hours, the manager held us back from our taxi on our way to the Airport, purposely. We were pulled out to pay “extra tax fees” which was also included within our booking, which the staff then refused our cards purposely with the ONE card machine they have, begging for the cash instead. We had ran through 5 of our cards that were JUST used to purchase food ten minutes prior, meaning it was a machine problem. Management Also tried charging us for drinks we had bought from outside (bottles and Carona’s) when they don’t even sell them within the hotel or minibar! they tried so hard to charge us for every cup they found in our room. We had no choice but to call home to America to find another form of payment. Food is terrible and I got extremely sick, staff is SLOW. You won’t get a waiter or your bill/check unless you ask, no one will approach you at all. Also, If you are a young couple, everything closes before midnight as well. Never will be returning again. I do not recommend if you want the true Moroccan experience or a good hotel experience for the matter. I would not call this a resort.

Super friendly staff, nothing was too much trouble, great food and wine at good prices. Rooms were spacious and very clean. can’t wait for my next visit

They overbooked and I spent HOURS trying to sort it out. Still not sorted and I was charged for a room I never stayed in. They propert is basically a club for a young owner who does not care about customers. DO NOT STAY HERE! zero stars.

The hotel is pretty small which makes it perfect to relax by the pools (there are two). Drinks are food at the bars were really good, however the service wasn't great. They take a very long time to take orders, serve, etc. and often we had to chase them as it felt that they had forgotten our orders.

The hotel outdoor pool is lovely and so are the rooms. Breakfast room could do with some attention and the breakfast was ok. Close to shopping centre and on a main road running out from the Medina about £4 a taxi into and out of the central square. Problems we had included - no key to room as computer system down, alot of locals party here and had us up at 5am when they returned from the clubs as its one of few hotels that service alcohol, door to our bedroom broke and there was no shower just a bath in our first room It is a lovely hotel and we loved marrakech but has a few snagging issues and the partying was a problem as it woke us up a few times.

Spa was ok but could have had better trained therapists. However the pedicure was the best we have ever had.

Hotel is amazing! The service is great, whatever we requested was delivered! Couldn't have picked a better hotel. One of ne best hotels I have been too in marrakech so far. Has sky lounge/bar, Resturant, outside pool and spa! Only downfall is breakfast. Isn't so great however food is food. You can get by.

We stayed for a week at this hotel and our welcome was very warm. We were greeted with a cocktail and shown to our rooms. Some of the staff were not overly friendly and helpful, i.e. not approaching you at breakfast to ask if you would like tea/coffee unless you ask them. Also they didn't ever say what was on the menu for breakfast so you see others having crepes, omelettes etc and then you work out that you can order this! Service is always very very slow but the food is good when it arrives! Many of the staff were very friendly and smiley and spoke great English. You'll do well if you speak some French outside of the hotel for taxis, but pointing to a map will do! There are no irons in the rooms and so you have to ask for it. They will come and take it back if someone else needs it! They once did this at midnight - knocked on the door for it while we were sleeping! I was obviously livid and complained the next day and they were apologetic but seemed to think it was okay to have only one iron! Don't be too put off by the haggling - it's part of the culture so don't let it upset you! Don't be taken in by 'guides' (young lads with nothing better to do) who will want to show you the way and then ask for a ridiculous amount of money at the end. Ignore them and approach someone who is not touting for business, or this could end in an unpleasant situation. Beware of the taxi drivers taking you to places for a guided tour - you are expected to buy something - not good!

Great hotel, fairly quiet. 3 pools with entirely different atmospheres- basement indoor pool is part if the relaxing spa. Ground floor pool with several loungers and lots of shade. 1st floor pool, dance music and great cocktails.

The hotel is beautiful and the staff are very welcoming. The hotel is only 4 years old and just needs a few bits of minor maintenance throughout. The only real negative was that sometimes the service from staff was slow to non-existent but would happily stay here again.

It was amazing! The staff were excellent! The hotel was better than expected! The cocktails were amazing! There's nothing to fault this hotel!

Lovely hotel and staff were great.breakfast starts at 7:30 and we had to leave at 7:00 so they prepared our breakfast early for us which was very kind of them.

It was a perfect place to stay on our last night due to the fact that its near the airport. Its nice and quiet and very relaxing. Nothing around , so if you plan to go to the city or the medina alot the taxi would be very pricey. The breakfast was not that good ........ But again as a last stop or a place to be away from noise its great . If you want to be close to it all not a good choice.

The staff and hotel were fab. Really cool bar on the roof. Staff go out of their way to help.

The staff were very helpful and friendly. Our room was clean and very comforable although we discovered that the toilet and bathroom were combinded which made it a bit difficult but it was fine and not too much of a hassle. Overall i loved the hotel i only wished it was closer to the main town!

Made us feel welcome throughout. safe and secure area. Clean and top service!

Upon landing a driver from the hotel was waiting to pick us up friendly, chatty and made us feel very welcome. the whole experience was amazing. drinks upon arrival and the hotel did everything they could to check us in early. The staff were very friendly and always acknowledged us and went out their way to make sure we was comfortable and having a good time. I have stayed in many hotels across the world and i can honestly say that the manager of this hotel was the best hotel manager i have come across to date. He was always in the lobby, very friendly and chatty giving us advice on the best places to visit and the places to stay away from. When leaving to visit the main square he made sure we were going to be safe by giving us advice on what to do and what not to do. He organised a great valentines surprise for us, valentines day to remember!! I would defiantly visit this hotel again and without a shadow of a doubt recumbent it to anyone who asks about it. The hotel was peaceful and tranquil 10min drive from the main square which was perfect as we had somewhere to escape from the madness of the city.