凯悦尚萃 Soalteemode 加德满都

Very helpful and friendly staffs. Front reception Ashok, Anish, Nauton, Nisha and other housekeepers staffs, kitchen staff all of them were very helpful and polite while we stayed there for 11 days. It located in very quiet place which gives peace vibe. Sometime the AC doesn’t work makes the room really hot. It’s better for management to think about updating advance AC or new AC before guests complain about it. We had to changed the room couples times because of AC didn’t worked properly.

While there are a few areas of the room that could be improved, what truly made this stay exceptional was the outstanding service from the hotel team. Whenever we encountered an issue, the staff responded promptly, professionally and with genuine care. They went above and beyond to resolve every concern, making us feel valued and well looked after throughout our stay. No hotel is perfect but what sets a great hotel apart is how it handles guests’ feedback and problems. In this regard, the team excelled. Their commitment to customer satisfaction gave me confidence that any areas needing improvement would be addressed and continuously enhanced. Overall, the excellent service more than made up for the minor shortcomings. This was one of the best service experiences I have ever had at a hotel and I would not hesitate to stay here again or recommend it to others.

It's a good hotel for Nepal and close to the ring road on that side of the valley so we don't need to travel across the whole valley to get up to the monastery and things on the west side. Hope this hotel sticks around, it's really good, service is good, room is good, bathroom is great, internet is great. The only issues I had was noisy neighbours. This hotel has a lot of Indians who like to shout and have their TV loud.