The hotel was beautiful, with an excellent breakfast and an amazing spa, but several issues made our stay disappointing. I booked a room for three people—my wife, daughter, and me. At check-in, the front desk employee was outstanding. He recommended local attractions and explained alternate public transportation routes because the nearest station was under renovation.However, when we reached our room, we discovered it only accommodated two guests. My wife returned to the front desk, where we were told no three-person rooms were available and the issue may have been caused by our third-party booking through Hotels.com. The only solution was to give us a second room, separating our family, even though I had paid extra for a room for 3. The next day, while we were out, the hotel removed the extra room and placed a rollaway bed in our original room. Unfortunately, my toiletry bag, toothbrush, and a inexpensive bracelet were left behind in the extra room. When I reported the missing items, the staff couldn’t locate them and asked me to wait for housekeeping. After checking back for three days, I was told my belongings had been lost and was given a business card to submit a reimbursement claim. No credit or compensation was offered for the room issue. Although the bracelet wasn’t expensive, it had significant sentimental value. The hotel’s amenities were great, but the room mix-up, lost belongings, and lack of resolution left us very disappointed.