羅托魯瓦湖畔諾富特酒店

The location is perfect but this hotel is quite old and interior & facility need to be up-dated.

Overall very good and staff was helpful and offer us early check in. Only got inquired was the hotel swimming pool seem offer peoples in public. I saw so many persons seem not stay in hotel but still can use the swimming pool. If so i think this is the only think we dont like. Thanks

差！要求左一張大床，去到俾左兩張細床，要求轉房，佢就俾左間傷殘人士房我，厠所係無浴缸亦無企浴，沖涼會整個厠所濕晒，之後算了，打算去返兩張床既房，起碼有個浴缸，佢竟然同我講間房俾左其他人了，整個過程15分鐘內。點解唔問左我可唔可以接受先安排我轉去一間傷殘人士房呢！ 另外依間酒店區內算係大間，但房間十分殘舊，依個收費附近仲有很多選擇。

酒店的位置很好，就在美食街旁边，吃饭很方便。离湖边和温泉也很近，特别适合带小朋友的家庭。总体来说很满意。

前台服务极差，跟你说着一半话，她跑去跟别人聊天

Lakeside location with short walkable distance to restaurant zone, info center and other transportation gather point

Professional staff. A very clean environment. Well placed.

Breakfast menu could be better.

We loved the spa and how friendly the staff were. My daughter loved the way we were welcomed.

Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x

Absolutely fantastic staff at this hotel. Just a note, they charge for parking

Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.

NW

Family-friendly hotel. Good weekend away

Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled

Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning.

First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.

Very nice

Breakfast offers has fantastic with many varieties. It was a great stay the bed is comfortable and staff was very helpful. Plenty of parking around.

The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.