Astoria Palawan

這邊的員工服務態度真的是好的沒有話說飯店的整個設施也非常的棒有幫我們做升級而且有任何的需要員工都是非常親切的幫我們做服務下次有機會還會再來

很喜歡房間設計很寬敞舒適 水上樂園讓我們大人小孩都好滿足 住宿整體感覺很棒期待還有機會能在入住

環境OK，但沙灘還建設中,餐廳食物過咸不適合香港人咁囉...

Feeling Good

Superb

The resort is great, nice rooms and next to a waterpark (walk 5min) which is nice. Very kind people all around and the buffet (breakfast and dinner) are really great (even though we normally don’t like buffets). Perfect service, couldn’t have been better.

Outstanding

Astoria Palawan was a nice visit. Pros: pool, cafe ( wishes it opened sooner and closed a lot later), outdoors green and lush and beautiful gardens. Walk to the beach. Breakfast and dinner buffets. Entertainment . Tours. Cons: kinda smelled and was humid in the hallway but it is in a tropical paradise. Room was roomy but bed too firm. Overall a nice visit

First impressions on arrivals was great. You are greated at thr door, given a beaded necklace and some refreshments whilst you wait for check in. After check in you are given a briefing and shown to your room. My room was fantastic and above expectations. The resort was very nice with great pools to choose from. The beach however is a let down. Not very nice or scenic. We had some trouble asking for help as the staffs communication isn't thr best. I asked where's the restaurant for ala carte and I was directed by multiple staff to the dining hall for the buffet. After a wild goose chase and finally found the restaurant, it was rather disappointing. Very limited menu, just one option for starters and no desserts. The buffet would have been a better option for sure. However the staff was very eager to please and went back and forth bringing items from the buffet to meet our request which I felt bad about. The other problem was arranging transport to the airport. Since it's a private resort, you have no option but to use their shuttle. Organising it with reception was a real pain and I was sent back and fourth to different people and even outside to a corner shop for a public transport because they did not understand what I was asking. Finally checking out was also a painful experience because they only have a 2 people at the small reception desk so at 11am the reception was over crowded with new guests checking in and guest checking out and no one knew about the shuttle service

I love Astoria. It is Beautiful place, safe and quiet. Very respectful and nice staff. Clean swimming pool, clean walk ways clean rooms and bedrooms. Only think i didn't have to much fun is food. It is very different taste then my cultural taste. But I am not complain about to much. I wish there is more salt base food rather then sugar base. Also I love to see more Italian and Spain vine selection rather then nasty French vine.

B/A

Clean and well maintained.

Excellent customer service

One of the better hotels to stay at near puerto Princesa. Returned with family again after our very nice day during Christmas. This time we got to enjoy the waterpark. There were many positive positives about our stay, and I only share two concerns so that staff can make adjustments – we called for ice and additional water which never arrived and the breakfast buffet had too many flies on one of the days which was unusual for the approximately 10 days that we have stayed over the last few months

very helpful and excellent customer service

Peaceful place, amazing staff

The room was good, the check in process is lengthy, the food and drink are overpriced. The margarita didn’t taste like a margarita, neither did the martini. The water park is very primitive. Not a good value.

Free transportation both ways from the airport. Friendly staff, good food selection, pools were nice and tours from the resort were available, and enjoyable.

Fabulous experience!!!

Everybody the whole staff was Awsome the chef Rick the asst James fritsie in the front desk the pool security where great the food the seafood Buffett they went out of there way to make us happy thanks too all the tour lady’s my special friend Gilbert always taking care of me thank you too all we are from Las Vegas Nevada Spanish folks 17 days of fun there