海娜拉古恩度假村

工作人员非常热情周到，尤其是泳池酒吧的工作人员。早餐种类丰富，房间宽敞干净。唯一让我们不满意的是每层楼饮水机提供的过滤水的味道，不过没关系。酒店位置很棒，附近有很多商店，而且几分钟就能到海滩。顺便说一下，泳池也很棒。

这是一次不愉快的经历，空调直到我们退房时才开始工作，仍然很热，他们甚至懒得给我们换一间新房间。我真的想要退款

Review your booking. I myself thought I booked a room with pool access. I got to the hotel and it wasn't. I couldn't check my booking history as I can only check the voucher.

I really thank you for the hospitality of Hennan Lagoon especially the Frontdesk staff, Ryan, Yna, Kate, Gail, Raymond and others staffs. I stayed here for almost month for my vacation. The staff are amazing and they are so welcoming, thank you for always making my day and taking care of me. I love Hennan Lagoon, Prime and Park.

It 's the greatest hotel! Hennan again for sure.

Location wise, it'll take a quite a few steps to get to the beach. Not beach front but near all establishments.

My family and I have been to Lagoon more than 12 times but this is the worst stay ever. We usually stay for at least a week. Good thing I didn't bring my 75 year old mother with me cause Lagoon does not have the curtesy golf car that will bring guests to and from the Henann garden to shorten the way to the beach anymore. The so called VIP lounge has also deteriorated. It use to serve free drinks and finger foods from 10-18 to all premier guests. Nowadays, it only serve set breakfast for premier guests with less food choices than the normal breakfast buffet which is serve by the poolside. Speaking of breakfast buffet. That was also not spared from cost cutting. They were serving canned pineapple bits. It 's embarrassing. The Philippines has so much fruits to offer. The TV/cable resolution is like going back in the 80's. There is so much grain, I could not even recognize Kabayan Noli de Castro when we're watching the news. I mean, I get it. Everything has gone up but Henann's prices also gone up at least 30 %. It 's not worth it anymore. There are more better choices than what Henann has to offer. We've been only coming back to Lagoon due to the staff that has been like family us. God bless them. The trip would have been intolerable without them.

It was a good experience indeed! Room is very spacious and clean. Really love the pool access. Can't wait to go back. And the buffet breakfast is really perfect.❤️

Room is spacious, had a great time while in boracay.

The room is very comfy and clean. Love it.

Such an easy booking and very good deal amazing honeymoon trip for me and my husband. Great experience and definitely will book and stay the same hotel for such convenience..

A great place to relax. Nice premier room, nice pool, staff were very polite. We love the massage by the pool. Very nice and budget-friendly hotel in Boracay with full breakfast buffet. However, for the food I think some of the dishes they serve in the buffet were a little bit salty. Hence, we chose to eat bread and porridge:) Nevertheless, me and my husband had a great time in Hennan Lagoon Resort. Thank you so much for your assistance!

Had a amazing stay in Henann lagoon, the room was big enough to run around. The staffs are very helpful always. It ' s very clean and 2mins walk to the white beach 🏖. But Very Hard to find Halal Food in Boracay.

I had a great time staying at Henann Lagoon Boracay! The place is very beautiful. It is now my go-to hotel in Boracay! ♥️

Great hotel with very nice staff!🤩

The room is very big and very nice.

The hotel itself is very pretty and awesome. I really enjoyed the stay and the food was really great! I even extended another night because the facilities are amazing. But customer service? Not commendable. Some of the front desks are not informed of the basic info. Every question I make, they had to hold and ask someone else. I had to reach out to the supervisor/manager to actually get what I'm asking for. (Salute to their superior — who 's a boy, I forgot the name — for providing us a pleasant stay and waived deposit! Even upgraded room) I requested for a wake up call, and I didn't receive anything. It's a good thing I woke up early. If not, I'm doomed. But it's alright, I let that incident pass. Via email, the customer service is very bad. They take a long time to reply. Still doesn't give me concrete answers. I was requesting for something via email, and they don't reply at all. I had to be IRATE for them to reply? In the end, it 's been weeks, and I haven't received the document I've requested. I followed up, but still, I received nothing frm them. In the end, the document I'm asking for is still nowhere. NGA-NGA! Henann is really a famous and nice hotel. But the customer service really drags them down. Being in the pandemic era, communication online is very important. And they FAIL at that big time. I am disappointed. I am a former hotelier. It breaks my heart experiencing this service. Being in the customer service industry for almost 7 years, I cringe on this experience. When I was handling emails for a hotel in boracay pre-pandemic, I cannot risk ignoring even a single email. I had to make sure that all are answered and all customers feel important. But in Henann, I receive no answer from them even after multiple days. I contacted the manila reservations, even the resort. But no answer. It's so tiring to follow up and to be ghosted via email. Now, I'm fed up. I ignored it at first but now, I think it 's time to write a review about it. The hospitality industry is just starting to rise up again. I hope you value all customers and make them feel heard. Not ignoring them after swiping their cards. 😤.

The rooms are clean and spacious. One cons is there are no curtains, just something like blinds which can be seen through by others when not closed properly. Food and service was also great.

If you're looking for privacy, this is the perfect hotel for you. It 's good value for your money.

Nice hotel room, we enjoyed our stay. The breakfast buffet is awesome everyday there is a different menu. Although the hotel is not beach front its a 5mins walk to the beach but still we have a great experience.