Sur海滩度假村

Poor service,the most Lousy hotel i have ever been . I got one infant and email them earlier Pls notes a room on first floor They gave me a room at third floor with very steep stairs And the room is not the style i paid for, with dulex bigger size doble bed .the front desk service is so poor. The service is unproffessional And showering with hot water at comfort room needs time, since the water is not hot just warm. The towel of Beach bed of the hotel provides is one towel for one person, with limit. Very unhosptiality and if u leave for a while to beach side swimming ,the beach bed will be tooken by others.the security guard is inconsiderable and bad attitude.

入住時會給迎賓飲料 服務人員態度都非常好 飯店緊鄰沙灘 第三次入住經驗仍非常好 只不過房間清潔需要再加強

還不賴的飯店，走出去就是沙灘，離D-MALL很遠。因為在第一區。

服務非常好，早餐好吃，步行可直通白沙灘。非常滿意。

Staff are very nice . Place is clean . The only concern…no elevator & we’re on the 3rd floor . But overall experience is great

Staff was great. They were friendly, courteous and went out of their way to make sure we were comfortable and that we enjoyed our stay. The Bar team was excellent. Front Desk was very responsive. My massage was great. Although the room is not impressive and the buffet breakfast was not to my liking, I would still recommend Sur Beach for its quiet atmosphere, powdery white sand and highly accessible location.

The rules were clean and very spacious bes were very comfortable period the staff is very friendly very helpful when i go back to boracay i will definitely stay at that hotel the sir hotel again comma i had to recommend it period

Sur is now one of our favorite places in Boracay. It's just the perfect amount of service and amenities for the price. It's just a place with a good room, good service, good food, and station 1 beach access within a reasonable price. That's all we want when we go to Boracay.

Good overall stay, will return.

I can't imagine you can find a better resort in Station 1 for the same price and this kind of experience. What I loved : 1. The staff. Every person always busy cleaning or tending to guests. Could not be better. Shout out to Edison , but I also wish I knew other names. But he's the best. 1. Beach access. Tables and chairs all right there in sand facing the most beautiful beach I've ever been on. Also a life guard right in front. 3. Rooms are comfortable and always cleaned perfectly. 4. Happy hour 1-10. Great prices. 4. All the food I tried was very good. Surprisingly they don't get more outside business but that also makes it feel like your own private resort. They also will allow outside food and drink unlike other resorts. I really don't dislike anything. Only suggestion I have is that they really should think about resurfacing the walkway through the hotel. It's laminated wood that gets slippery and dangerous. But not enough to remove a star. Highly recommend.

A gem in Boracay in a quieter part of the shut beach

Staff were courteous and respectful. Overall excellent customer service. This is our second time to stay at Sur Boracay and noticed that the property needs some upgrading otherwise the experience was still memorable. Thank you Sur Boracay!

Extremely friendly staff, particularly the people who work behind the bar and the de desk! They genuinely care about the guest and make you feel at home!! Loved this place.

very friendly staff, very accommodating. nice beach front resort. property could use updates. food is good. overall, had a great experience at sur beach resort

Very nice hotel. Very well located. (End of zone 1) Very good included breakfast. Very friendly staff. Room was very very humid (wet floor, mirror, window) but not a big deal.

Compared to the very expensive all-inclusive resorts, this is definitely a step lower. The room itself is bare bones, and the bathroom leaves something to be desired for sure. However, the rest of the amenities that come with being by the beach are quite nice. They provide beach towels and there are beach chairs right on the beach. There is also a restaurant available, but the food isn't great. Be prepared to go into town or go elsewhere unless you just want convenient service by the beach.

Delicious Breakfast and good location.

Sur Beach is right on the water. We spent a lot of time at their bar area ordering fruit shakes (I recommend the mango and pineapple). It’s a bit of a longer and hot walk to the DMall, but we didn’t mind. Several restaurants nearby. Staff was courteous and service very good. The price was right for what we got. We had a large group of 11 there and we were very happy with our stay!

It was very private and secure. Based on the location the beach wasn’t compact compared to other parts of the beach where there are an abundance of people. Food and service is great.

Immediately at check in they tried to put us in a single bed room even though I booked a queen. After some argument they gave us a queen as i had booked. There is no internet in the rooms only on the lobby. So room Wi fi under room description is a fraud. Overall nice hotel on the beach with great staff and restaurant. Breakfast is mainly eggs and hot dogs with other basics, nothing special. TV is old small and had a volume problem. Glass shower door was disgusting. Many ants all over hotel and in rooms. Bathroom smells like poop because plumbing is not vented properly and vents out of the shower drain.