They cancelled our prepaid reservation that had been made 3 months in advance and confirmed three days, by email,before check in. Unpon arrival, suddenly there was no room for us. We were sent to the VIP hotel across town which was on a huge roundabout. We found out later it was also owned by Casa Do Jardim. Then because our room wasn’t ready we were told to come back later to check in. When we returned for check in , we were informed our reservation at the VIP hotel had also been canceled and now there were no rooms there either. Who does that? Our room was prepaid and no information was coming about where our money was or how to get a refund. Just - we can’t help you. Fortunately a senior staff overheard us as we complained uselessly to the staff at front desk and she took pity on us and gave us a room. We still had to pay again out of our own pocket but at least we weren’t stranded. How many people book the lovely, more expensive, boutique hotel in the botanical garden and are told they had been over booked upon arrival, and sent to the run down mega VIP hotel in a huge traffic circle? I bet lots. I call scam.