弗洛雷斯波尔图湾酒店

Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small. - Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am. - Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck! Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel?

Perfect location & Service

We stayed I n Portobay Flores in Porto superior room for 3 nights. This was definitely not up to a five stars hotel standard. Pros: 1. Breakfast staff are friendly, cheerful and helpful. 2. Hotel had a perfect location right in city center Cons: 1. Receptionist was not attentive. We arrived in heavy rain and both were dripping. Receptionist was busy on phone and didn’t even offer tissue. 2. They just offered one complimentary glass bottle of water even we stayed for 3 night. We requested to refill the bottle and they charged EUR7.5 for that 3. Room is small. It didn’t indicate in hotel.com but it’s 21-23m square fit 4. The corridor was dripping with 2 buckets from the first day till we left the hotel. 5. Breakfast selection was okay but it didn’t change at all for the first 2 days and the third morning was 90% same 6. Hotel did not provide any toothbrush/ toothpaste

An amazing experience, service was exceptional!!!

Location was great - easy walking to restaurants, shopping, port wine cellars

It was very quaint, comfortable and easy access to everything

Nice room great location. Loved the breakfast and the bar lounge. Staff was super friendly.

Beautiful hotel, lovely friendly helpful staff, gorgeous room with big comfy bed, amazing shower and facilities. Very good breakfast and fantastic location - all the things we wanted to do and see very walkable from here. We had a wonderful stay and holiday

Amazing. Beautiful place, friendly people

Stunning hotel in the heart of Porto. Bedrooms lovely, views lovely, staff lovely.

The people at the hotel are truly professional. They love their job.

Everything was excellent. The food, the rooms, the pool and the location.

Great staff and hotel

Très belle infrastructure, le bâtiment ancien est très beau et bien decoré. Literie parfaite. Très bon dejeuner buffet, personnel très agréable et efficace

Good

I would highly suggest staying on the top floor. Best view in town.

The hotel was beautiful and centrally located. Would highly recommend to anyone going to Porto.

Great hotel in a great location!

Excellent location. High end property with a good restaurant and bar. Helpful staff. Very clean.

I don’t usually rate a hotel 5 stars very often but this hotel was amazing. The staff was very accommodating and friendly. I would recommend staying on the top floor for the best view of Porto.