Vila Gale Collection Palacio dos Arcos 酒店

The reception lady is rude and not even have welcome smile and when i arrived, she said the room is not available and then 1 mins later she said is available, ok, i got in the room and saw the room is facing pool view not sea view and not seems like premium room I booked in Expedia. Ok, the room also noisy beside the indoor pool, i asked for room change, but she said not available(both this moment and upon check in time she didn’t indicate my room is premium and not available as i got to the hotel early) and then when i came to the hotel at night and search the hotel website, i was angry as the description of premium room is facing sea view, i ask another reception man regarding to the room and this time he said our room is premium and our room was not available since we came early. I think the service was terrible and u should say to me upon check in and ask me whether we accept normal room. It is not a 5 star hotel service and cannot compare to my 5 star hotel in cascais. They are all welcoming and always smile. When i check out, i met the same reception lady again and she even didn’t say to me goodbye. Totally unacceptable.

非常好！

It is the place v to stay in Lisbon. Easy access to beach restaurants and shopping.the hotel is beautiful and staff is friendly and speak English. Nice spa and outdoor pool too.

Hotel is close to the beach but not the most convenient for getting to Lisbon, but of a walk to get to our room which was in the new building and saw few ants running around.

Gran opción cerca de Lisboa. El hotel es precioso y el servicio es de primera.

Excelente estadia como sempre, já fiquei várias vezes e sempre impecável

The old palace and its garden are very beautiful. The restaurant is located in this unique building. The menu is exquisite. The rooms are spacious and comfortable. On the downside, it was my birthday during our stay. Nobody in the hotel seemed to care (I have had other experiences). When we checked out I commented on this fact. The reply was, next time they would throw a big party for me. Seriously. Not funny.

Outstanding in every aspect. Obrigado!

Beautiful place. Very kid friendly

Not a 5* more a 4* sunbeds around pool old and uncomfortable, not the ones on the web site, spa pool towels very old and thin, breakfast very good,what makes this hotel is the staff, they are all young which was a surprise but just friendly and professional, as a solo traveler they all had excellent customer service. especially Erica, Joao and John in restaurant.

Fantastic Stay at Palacio dos Arcos in Aug 24. Excellent Value and facilities including the indoor and outdoor pool and massage. Rooms were clean, large and the balcony view of the sea from our 2nd floor room was great. We took advantage of the Half Board option which provided an excellent dinner in the evening - a special mention for Joao who looked after us exceptionally well. Proximity to the train station, meant easy access along the coast to Cascais, must be said no noise from the train could be heard from the hotel. Look forward to returning again.

We recently stayed at this hotel and were surprised by how dark the room was—there wasn't much light, the light fixtures were old. Additionally, our room was quite far from the hotel entrance, which was inconvenient. Overall, the experience was okay, but the hotel felt a little outdated and could use some refreshing.

This hotel is magnificent. I enjoyed every minute. The only complaint I have is re coffee. The lack of a coffee machine at breakfast was disappointing. There are Nespresso machines which you can request for your room. Unfortunately none were available during our stay. But overall everything was brilliant and I’ll be back - requesting my Nespresso machine before arrival 😁

Achei o hotel muito bonito Piscina muito boa

Mooi hotel met mooie,rustige omgeving, lekker eten, vriendelijk personeel

Excelente hotel, ótima localização, estacionamento excelente, tudo ótimo, só precisa aspirar melhor o carpete do quarto pois o mesmo nem sempre era limpo.

Excellente journée

The staff is amazing! Great for business or just holidays with the family

Absolutely beautiful property, Friendly and very professional staff! Super comfortable beds and delicious breakfast! Can’t wait to come back! Thank you for everything!

Fiquei simplesmente Maravilhada com esta propriedade! Incrivelmente Linda e completa! Tudo nota 1.000000!