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There was a huge gift bag full of treats and a lovely handwritten note welcoming us to our room during the Oasis concert. The service and product were top notch. We will be back next time we visit Edinburgh.

Absolutely first class. I had always planned to arrive early to settle in and work from the hotel until room was ready at 3pm to then quickly turn around and head to Oasis, thought I'd ask to see if I could check in early. No problem, they remembered my request and came to find me to tell me it was all good to go at about 11am. Ideal!!! Got chatting to the manager and the team and a nicer, more professional group of people you couldn't meet. Great location, quality room, exceptional service. It added to an absolutely unforgettable trip. Yes it was expensive, but everywhere was with Oasis and the fringe happening simultaneously. A huge thank you to all the team. Would 1000% stay again when I'm next in Edinburgh.

Excellent service, very friendly, very competent. Shower tile needs a little repair. Otherwise a great stay!

Great trip. 20min. Walking to castle. A lot cheaper than places by castle. Will recommend to friends.

I am well known for being reasonable and not posting about minor issues or give bad reviews but

The area directly around the hotel was a little dirty. However the hotel was very nice and the staff were excellent!

The hotel is well located for easy access by train or tram to High street and the Royal Mile. The breakfast is a good option for a quick bite before heading out sightseeing for the day. The staff was kind enough to hold our luggage while we were on a tour as we returned to the hotel after.

Fantastic staff and great convenient location to all transportation hubs! The room was clean and well kept. I had a challenge with the step up shower/tub. I'm 6'1" and edge of the tub was above my knees. There are no hand rails, support so I'm stepping up into a wet slick surface. Getting out was a challenge. The way the 1/2 door tried to keep the water in just lets it run onto the floor. I used a full set of towels just cleaning up the water OUTSIDE the tub. I wrote to the hotel and they responded instantly and apologized. They had nicely said I should have asked for a different room (valid point) but after 14 hours of travel, I wanted shower and bed. When you book, just be sure to talk about the tub if you have mobility challenges (or over the age of 50 like me!). Great location, great staff.

Our room was very comfortable and had everything we needed. Slightly surprised the hotel was a mile from the city but transport links are brilliant. We were disappointed that there was only pizza on the menu on the day we arrived but the breakfast choice was great.

Bathroom tiles were black and moldy, pillows were yellow stained, carpet was dirty

Very convenient location to buses and trams with a lot of interesting eating establishments within walking distance

Clean, well appointed, good breakfast, convenient location to walk everywhere.

Was nice and perfect for what we needed.

The restaurant was spacious and food was good The room at this hotel was tiny with no area no put personal items. The only positive thing in this hotel room was their gigantic tv in the room

The compact room we stayed in was fine, certainly not a room you would wish to spend a long period of time in but fine for an overnight stay. It certainly lived up to its compact description! Disappointed in the amount of chipped woodwork and paintwork, I would not expect that in a Sheraton hotel. Felt overpriced at £285 for one night. Breakfast was nice, fresh and well stocked, and staff friendly.

This was the worst Sheraton I have ever stayed in. It was a run down, dated dump. Grout in shower was missing and stained. Curtain was torn from the top. No way to plug hair dryer in the bathroom so had to sit on bed and the cord was barely long enough then to stand up and do hair. The bar staff was friendly, but the facility was not a Sheraton brand. Old and needs a big do-over.

Solid hotel. Great bar/restaurant inside. Our room was right by the stairs and we heard doors banging all morning. Kind of annoying. Other than that it was great.

Very good stay

Ok hotell med bekväma sängar och bra frukost. Ligger lite i utkanten av Edinburgh innestad men var bra gång och buss möjligheter in till centrum delen.

We arrived long before check-in time but the staff happily stored our luggage until we returned in the afternoon. When checking in once again the staff were welcoming and extremely helpful. The room was well furnished and supplied with all the "bits and bobs" that we expected. Our bed was comfortable and we slept quite soundly. Our hotel package included a breakfast but we were leaving for an early flight which meant that we would leave before the kitchen opened. But the staff, upon being informed of this during check-in, arranged a couple of light breakfasts to take away which we greatly appreciated. We would definitely stay here again.