Garner Hotel EDINBURGH - HAYMARKET by IHG

Bad experience ! First night the heater was not working but the supervisor just gave us a portable heater which is noisy and bothering us all night . Luckily the next day we asked them to give us a new room otherwise it would be a disastor . Room cleaning is ridiculously every three days . We asked them to do room cleaning the second day morning but when we returned to hotel around evening , the room was not done cleaning at all . What’s worse is that the supervisor gave us a lame excuse , saying that’s not their business but the cleaning company . Really bad and unacceptable attitude to the customers . Totally we do not recommend this one and we believe there are way more better hotels worthy of booking in Edinburgh .

It was very dirty

The staff tried very hard, but this property had serious issues. The Air Conditioning displayed “FAIL” the entire time we had the room. The elevator was broken leading to 7 floors of stairs multiple times per day. The onsite parking lot had maybe 15 spaces for 100+ hotel room. We paid 33 GBP to park in a garage 1 mile away. The bedding in the room was clearly not cleaned between uses. We left a day early, and were quite glad to be gone.

Really nice property with a nice restaurant connected to it. Friendly staff. The only reason I give it 4 stars is because housekeeping entered my room without knocking. On the day of checkout, (which is at 11am) housekeeping knocked on my door at 8am, waking me up from my sleep. I work at a hotel and we always knock at least 3 times before entering a room and we never knock on a door before 11am. My only complaint.

Convenient

Umerket beliggenhet når han reiser med tog fra Edinburgh AirPort. Kort avstand til Edinburgh sentrum. Rene rom.

An OK, passable property but the rooms are dated and the the poor quality of aircon during a heatwave leaves a lot to be desired. One lift out of service without signs indicates that maybe it happens a lot and for a hotel with 9 floors was frustrating. Good location for Haymarket Station and the staff were pleasant

The rooms were really small and there was blood stains on the sheets and quilt.

The property had just reopened the day we got in. It was evident the new management team is taking pride in the hotel and making guests feel welcomed and at home. It was easy walking distance to multiple modes of transportation and a straight walk to the city center which made it very easy to access a lot of Edinburgh.

Stayed for 4 nights with work and enjoyed the new furnishings, the shower was hot and powerful, the bed comfy with plenty of pillows. Everything you needed for a pleasant stay

The hotel was great and our room was fine but the room was so small it was hard for me to move around the bed. I wouldnt stay again if it meant having to have a room like that again.

Food was poor, the room was incredibly small and the window did not shut properly which meant the noise from the busy road outside made sleeping difficult. Add to all of that I found a bettle in my bed.

Very impressed to be staying in a hotel that has only just opened so obviously everything is spotless. I liked the style of the Garner and it has a very relaxed feel. Breakfast was in the pub next door but its not part of the hotel, however, the food was great. Remember not to ask for a full English though - its a full Scottish!!

Didn’t stay at hay market hub as it has now closed but must say was transferred to old Waverley hotel and had an excellent time rooms clean and nice staff friendly and pleasant would definitely stay here again

Although the rooms were very small it was comfy fir my bestfriend and I. Room service was great and tend to our needs promptly.

Horrible hotel with staff and management to match. Do not stay there!

Habitaciones pequeñas, pero cómodas. Si traes maletas grandes, suerte. Instalaciones modernas y limpias. Hay Smart TV ;) Muy buena ubicación, paradas de transporte público justo afuera. Varias opciones para comer y tomar algo alrededor. Personal amable 👍

Location and price were good however I had to change rooms as the sound proofing is bad and I was next to a hall door that continuously banged. I was then moved to an accessible room which was great for more space but the cleanliness wasn’t great in the room and the bathroom. Yes it was affordable but I was expecting slightly better.

Rather poor service and cold rooms

The location is amazing. A couple steps away from the Haymarket airport bus stop, or the Haymarket tram stop. The place is nice, clean, the employees are super nice, really polite and helpful. I only have two comments, they regulate your heat, and I told them it was cold (the 1st night was snowing), they tried to put it higher and never worked. Ended up getting their electric plug heater, which fixed the issue, per se. The 2nd is that the Chronecast never worked, unable to connect to the TV, the staff didn't have a solution. Not on general we were pleased, and might stay there if we return to Edinburgh.