西耶拉棕榈度假村

The stay was alright but there was no working tv and telephone and when i called to tell the staff, no one showed up to fix. My son and his wife had to be moved twice because their rooms were not clean. The breakfast buffet did not have good choices.

A place to stay

Loved the beautiful view of the beach, so breathtaking

The best part of my stay was the view of the ocean from my terrace and my wonderful housekeeper Adamma. She made sure I was very well taken care of and came to clean every day. The down side of our stay were the little roaches that seemed to come out as soon as the sun went down every night, at least in the room where we stayed. This was our second room because we requested to have an ocean view. Our first room had a pool view which was fine, no issues but we preferred the ocean so we switched. With some fumigation and cosmetic repairs they’ll be good to go.

It was amazing, staff were very helpful and polite.

There were insects in the room. There was no toilet paper in the bathroom. The towels were really dirty and looked stained.

This place is a candidate for Gordon Ramsey's hotel nightmares. The have holes in the walls. They have holes in the ceilings. There is water damage all throughout the hotel. There are roaches the size of beetles. The staff never smiles or gets you. They may even ask for favors like please buy me a pair of shoes, help pay for cars etc. I felt like a target for money the moment we entered the building.

was great stay and well sleep .

The property is okay and staff are nice

I got stuck in the elevator for 5 minutes, the room dirty, the hotel lobby dirty the tv wasn’t coming on the charging suction was not working the white bathroom tower was brown...

Toliet infrastucture needs improvement.

Good Hotel for business visit , middle of the beach and easy to access nearby places with good local transport connection and area is live you. Good rooms and similar Price, little issue of humidity on beach but it's expected worldwide on coastal area.

It's fine , Good option for the beach lover. Good swimming pool and friendly staff .

Nothing much I stayed one night , The breakfast of great with heavy meal options , notice some area need to work and mentioned to the manager on duty and he happly accept and promised to get it done because this is rainy season and on beach high humidity is there . Thanks team will be back .

The building needs renovation.. All the doors are literally old, and the doors couldn’t lock with the smart keys. There were mold in the room and the room smelled awful. Great location but old building that needs refurbishing!!!

The property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic "Do Not Disburb" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder "openned" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare

Loved the location, and great staff. A nice boutique hotel, but not the right place if you're looking for a quiet stay.

Not clean. Check in agent on day 1 was very unpleasant. Changed rooms multiple times and the last one was not clean. Sheets were stained, towels were stained. Roaches. Would not recommend. Nice facility but terrible run down.

Great place to stay.

The Manager’s customer service was terrible - during check - in at hotel, I requested for a sea view room, receptionist nicely informed me that rooms will be available by the 2nd day but I need to talk to the manager. Unfortunately, when I spoke with the manager he said because I booked with Expedia it won’t be possible. I told him that I am only requesting for a sea view and if it needs any additional payment as upgrade then I can pay. He walked away without responding which I think was rude. As manager I was expecting much from him in terms of customer service.