Serena 10号之家

Nos alojamos en la suite 5 y nos encantó: es muy amplia, luminosa y decorada con mucho gusto. Además, tiene acceso directo a la piscina. La limpieza es impecable y todo se ve tal cual aparece en las fotos. El desayuno estaba riquísimo y muy completo, y el personal fue siempre amable y atento. El wifi funciona perfectamente en todas las instalaciones y el Honesty Bar junto a la piscina nos pareció una idea fantástica: puedes servirte cuando te apetezca y pagar después, súper cómodo. La ubicación del alojamiento es excelente, cerca de los principales puntos turísticos de la isla y también del aeropuerto. En nuestro caso fue una escapada corta, pero sin duda esperamos volver en otra ocasión.

The whole suite just felt luxurious, Especially the Bathroom and the pool area is shared only with a few guests, so mostly it feels quiet. The breakfast was amazing, everyday they serve a different menu and you can just taste the quality in the food. The Manager Stephanie came every morning to check on all of the guests and she was very helpful and warm. Definitely recommend!!

Hotel bien situé pour visiter l'île, chambre propre et bien équipée. Le personnel du petit déjeuner et la gérante Stéphanie sont aux petits soins pour nous offrir la meilleure expérience possible. Excellent rapport qualité prix.

Before arriving, please reach out to ask for online check-in, otherwise you can't enter. The contact details (including messaging) on hotels.com are incorrect, the correct number can be found on Google maps. The property visually looks as good as on the pictures. Furthermore the hotel is situated in a convenient and serene location. While a very kind hotel manager tries her best to make up for the flaws, there is a lot of room for improvement. Smaller things, like the pool temperature, the lack of a coffee maker in the room, minimal amenities in the room, forgetting to change towels on the floor and the inconsistent warm water supply (solar heated). But also the main reason we won't come back: Ryanair-style customer service. All through WhatsApp, rude (sometimes borderline disrespectful) and not helpful. You expect they would be alarmed when guests send a video pressing the correct access code on a faulty keypad lock on the only entrance door. In stead they messaged the same code, stating it must have been pressed wrong. This resulted in the guests giving their phone number to open the door from the inside, guests holding an emergency exit door open with a trash can and guests advising us to climb a wall on the back to enter when the front door code lock is faulty. That was a first for us. And a last. However, one part truly deserved a 5-star rating, and cheered us up every morning. That was their absolutely world-class quality breakfast service by super friendly staff.

Chambre superbe avec vue magnifique. Excellent petit déjeuner.Piscine frisquette fin décembre